Are you ready to not just learn about artificial intelligence (AI) but to put it into practice? If you’re a CX leader looking to harness the power of AI, our Foundations in AI for CX Certification Program on October 16-18, 2024, in Minneapolis, MN, is the opportunity you’ve been waiting for.
This isn’t just another AI course—this is a hands-on, immersive experience designed to equip you with practical, actionable skills in AI for CX. Led by industry expert instructors from COPC, this certification program stands out because of its unique approach to AI education. You’ll actively engage with AI through real-world scenarios and interactive sessions that bring complex concepts to life.
Why Hands-On Learning Matters
One of the most significant challenges in AI is moving from theory to practice. Many CX leaders understand the potential of AI but struggle with applying it effectively within their organizations. This is where our program excels. We focus on hands-on learning, ensuring that you not only grasp the theoretical aspects of AI but also gain the confidence to implement these technologies in your day-to-day operations.
Our expert instructors from COPC bring a wealth of knowledge and experience, guiding you through every step of the learning process. They’ve designed this program to be more than just an academic exercise—it’s about making AI work for you and your organization. By the end of the program, you’ll have the skills to drive meaningful change in your CX strategy using AI.
What You’ll Learn
This certification program is structured around key areas that are essential for any CX leader looking to integrate AI into their strategy:
1. Digital CX Strategy and AI Fundamentals: You’ll start by developing a solid foundation in AI fundamentals, focusing on how to apply AI within your digital CX strategy. Understanding these basics is crucial, as it sets the stage for more advanced applications.
2. Ethical Conversational AI: AI isn’t just about technology and ethics. In this module, you’ll work through real-world ethical dilemmas to ensure that your AI solutions reflect your brand’s values. This is a critical aspect of AI development, as ethical considerations are increasingly becoming a focal point in AI discussions.
3. Ensuring Conversational AI Response Quality: Quality control is vital in AI-driven interaction. This module gives you hands-on experience with tools and techniques to maintain high-quality responses in your AI systems. You’ll learn how to ensure that your AI responds accurately and aligns with your brand’s tone and style.
4. Knowledge Management Best Practices for Traditional AI and Generative AI: Knowledge management is the backbone of any successful AI system. You’ll explore strategies to manage knowledge effectively for traditional AI and the emerging field of generative AI. This module will help you understand how to organize and maintain the data that fuels your AI systems, ensuring they remain accurate and relevant.
5. Measuring, Managing, and Improving AI/Bots: AI isn’t a set-it-and-forget-it technology. Continuous improvement is critical to staying ahead of the competition. In this module, you’ll continually practice using metrics and tools to assess and improve your AI initiatives. This hands-on experience will empower you to make data-driven decisions that enhance your AI systems over time.
6. CX Technology Sourcing, Acquisition & Vendor Management: Selecting the right AI technology and managing vendors can be daunting. Through engaging case studies, you’ll master the art of sourcing, acquiring, and managing AI technology vendors. This knowledge is critical to partnering with the right providers to support your AI ambitions.
Who Should Attend?
This certification program is designed for CX leaders ready to move beyond theory and gain the confidence to apply AI effectively within their organizations. It’s ideal for those who want to lead the way in AI-driven CX and make a tangible impact in their roles. This course is ideal for CX practitioners in a director-level and above position who have launched or are looking to launch an AI-driven CX initiative. It suits leaders developing and implementing their organization’s overall CX strategy through people, technology, and processes.
The experience culminates in a certification exercise, which ensures that you understand the concepts and how to apply them to achieve real results. By the end of the program, you’ll be equipped with a skill set-up that will set you apart as a leader in AI for CX.
Don’t Miss Out—Secure Your Spot Today
The future of CX is AI-driven, and this certification program is your gateway to that future.
Don’t miss this opportunity to engage in hands-on learning guided by industry experts and lead the way in transforming your organization’s CX strategy with AI. Enroll today to secure your spot and take the first step towards becoming a certified leader in AI for CX.
