Looking back on all the 2020 CX predictions, it was impossible to predict what has recently become the top focus for CX leaders. The global spread of COVID-19 has left leaders in all sectors, industries, and roles thinking about business continuity, employee wellness, and their respective customers through a new lens.
Our recent Customer Response Summit was held during a pivotal week where businesses were just starting to feel the business impacts to come as travel bans spread domestically. During the event, our Advisory Board met and began to brainstorm ideas and create information with the goal of navigating the operational impacts ahead as a cohesive community. The Board created an operational readiness guide and put together a Webinar: Addressing Global Impacts to Your CX Operational Readiness on March 11 to help address additional questions coming from leaders in the community.
After hearing the abundance of questions on the webinar, as well as conversations on our KIA Online Community, it became clear that there is a great need to drive continued information to our community and beyond as brands struggle to shift CX operations to deal with the global impacts of COVID-19.
In response to this need, Execs In The Know is hosting an ongoing Virtual Briefing Series: Navigating Global Impacts to Your CX Strategy. This Virtual Briefing Series is driven by the questions and information paramount to business continuity.