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An Execs In The Know Virtual Event for End-User Corporate Brands
A work-from-home strategy is an important tool in your tool box and the time to optimize and better enable your remote teams is now.
Join us for our Enabling Work-from-Home Briefing on June 10, 2021 (8:30 – AM PDT – 11:00 AM PDT / 11:30 AM EDT – 2:00 PM EDT), along with 20-30 of your corporate brand peers for a highly interactive session. Tap into the experience and knowledge of our expert panelists and our CX leadership community.
Don’t miss out on these powerful discussions.
Request an Invitation
(End-User Corporate Brands Only)
Ebrahim and Chad will lead the discussion to cover the topics at hand.
Ebrahim Hyder is an accomplished, award-winning professional with over +25 years of local and international experience in contact centers, customer service, strategic planning, and change management. He’s a results-driven leader with proven success working in both start-up and large global organizations. Ebrahim is energetic, bold, innovative, and believes in always putting the customer first. He serves on the Execs In The Know Corporate Advisory Board and is committed to providing CX leaders with meaningful research and insights, while simultaneously advancing the conversation on all facets of the customer experience.
This Virtual Briefing takes a look over the horizon at what’s most important for ensuring the long-term viability and the successful management of a remote workforce. Learn about WFH 2.0 best practices and find out what practitioners and industry insiders have to say about their critical initiatives.
Some discussion topics of the day could include:
This Work-from-Home Briefing will include collaboration with global CX brand leaders and feature a panel of CX subject-matter experts.
Along with Ebrahim Hyder from Michael Kors, the Panel will share their breadth and depth of insights. To learn more about each panelist, click on their photo to read their bio.
Daralee is the Global Work at Home Offering Leader at Concentrix. Daralee’s focus is on our work from home strategy, innovations and sales support across the global. Daralee has spent her career at Concentrix developing her passion for remote and virtual contact center environments as well as working alongside executive level clients, business development and operations leaders to resolve complex business challenges, develop strategies and meet program objectives for some of the most iconic American companies.
Daralee is a mother to two remarkable daughters and has a deep passion for growing and developing a strong network of women. Daralee is married and enjoys spending time at her cottage outside Riding Mountain National Park in Canada, skiing and planning her next adventures with her home and work family alike.
Twenty-three years of increasing responsibility within contact center industry across a broad range of operational, account management, business development and support services responsibilities. Approaches work with a passionate focus of building strategic trusted relationships through finding an overall win/win relationship, creating a culture of innovation to add value, and when needed, navigating executive leadership changes with a highly adaptive approach; all resulting in creating raving fans for the company/brand.
Felipe manages Conduent’s Latin America and the Caribbean CXM business and brings 22+ years of leadership in the customer experience and technology-enabled digital interactions business. He is passionate about service delivery excellence and is recognized for exceeding goals, building strong relationships and designing and managing multi-faceted solutions. Felipe worked in several management roles serving in the Telecommunications, Media and Entertainment, High-Tech and Healthcare industries. His BPO experience includes very versatile capabilities in Customer Experience, Digital Processing, Multi-Channel Communications as well as Digital Transformation. He is a results-oriented leader with excellent organizational skills.
Felipe holds a technical degree in Business Administration and is a Black Belt Six Sigma.
He enjoys spending time with his wife and their two beautiful daughters.
With over two decades of experience in Contact Center Learning and Development, Operational Delivery and Client Success, Cheryl has led client programs from implementation to optimization in a variety of fields. Her relationship-based approach to client partnerships has allowed her to organically grow programs and retain long term success with trusted client partners. Though her experience is deep rooted in the Work from Home space, she has also run traditional Brick and Mortar and Hybrid programs, and has consulted with global BPO organizations to transition workforces from in-center to WAH. She lives in Ohio and enjoys spending time with her family.
I started my career as a collector in the contact center space at JPMorgan Chase and progressed through many facets of the business and IT management over 10 years. I have since specialized in QM, Compliance Recording, Speech Analytics, Desktop Analytics and Automation. The last 20 years I have split down the middle between Implementation Services and Sales Engineering/Consulting. I live in northwest Georgia with my family. Among many outdoor activities, I love Scuba Diving.
Meet the Co-Host, Featured Panel, and read about our sponsors for the event.
Attendees should include corporate executives who are focused on the operational strategy and execution of customer care. This will include those who are currently using or considering using Work From Home in their CX strategy.
Vendor attendance to this event is limited to the participating panelists. If you are a vendor (provider of CX services/solution), please contact firstname.lastname@example.org to learn how to participate in upcoming events.
When you register, provide your top three most pressing challenges and/or opportunities for discussion and your input will help influence the discussion. This will be a 2.5 hour deep-dive conversation to help inspire your innovation and give you insights to propel your strategies.
Don’t miss this powerful solution-focused event full of learning and sharing.
JUNE 11, 2021
CX Brand Leaders – Let’s Keep the Conversation Going!
We’re sure to uncover topics during the Briefing that you are passionate about so we’ve reserved time to dig in deeper.
As a Corporate Brand CX leader, when you register for the Briefing, we will send you an exclusive invitation to join us for a post-briefing, corporate-only discussion the following day from 11:30AM – 1:00PM EDT. The goal of this session is to have a candid conversation with corporate-only attendees about their key takeaways from the previous day’s knowledge share. Additionally, during Friday’s discussion, the floor will be open for you to bring forth additional questions or topics that you wish to table with your peers.
request your invitation
Sponsors include solution providers (vendors, BPOS, software companies, etc).