3 Reasons to Focus on Customer Effort
The following is a guest blog post by Tara Wildt, Manager of Content Marketing at Interactions. To learn more about…
Tag Archives: CSAT
CXMB Industry Insights: Retail – Select Findings [INFOGRAPHIC]
To download the full CXMB Industry Insights: Retail report, click here.
COPC Inc. and Execs In The Know Publish Retail Customer Experience Research Insights
WINTER PARK, FL — (May 24, 2017) — COPC Inc., a global consulting firm that helps companies improve operations to…
CRS Vegas – Customer Engagement LIVE! Executive Summary
The following is a guest blog post from Greg Sherry, Vice President Marketing at Verint. For more information about Verint,…
Intelligent Self-Service: Balancing Support Costs with CSAT
The following is a guest blog from Coveo. The overwhelming majority of support leaders have recognized that their organizations’ self-service channels…
Bringing stakeholders close to the customer experience
The following is a guest blog written by Simon Herd, Director of Design Research at Sutherland Labs. Traditionally, user-focused…
10 signs your CX program needs to work harder
The following is a guest blog by Simon Herd, Director of Design Research at Sutherland Labs. For more information on…
The Customer Rage Study: What It Means To You and Your Bottom Line
The following is a guest blog written by Mary Murcott, President of the Customer Experience Institute at Dialog Direct. Learn…
Cultivating CX Change: A Real-life Success Story
The following is a guest blog written by Lorraine Schumacher, Customer Experience Evangelist at Clarabridge. Learn more about Clarabridge by…
