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Insights to Action:
Empower Your Outsourcing Decisions

Brentwood, TN at the Corpay Business Office
(Just 15 miles from the Nashville Airport)
8:30 AM CT – 4:00 PM CT

On August 6, 2024, we’ll delve into the most pressing topics and chart the course for Outsourcing’s future.

As global dynamics shift and customer demands intensify, the strategic importance of Outsourcing has never been greater. Embracing change and innovation while keeping your customer and employee experience front and center will help you navigate what’s ahead with confidence.

As a CX leader, you understand that it’s not just about cutting costs—it’s about enhancing service quality, accessing specialized expertise, and achieving greater operational flexibility. With recent research indicating that 60% of CX leaders are prepared to invest more for enhanced services, the question is no longer if Outsourcing can benefit your organization but how to optimize your partnerships to drive real value and innovation.

Join us on August 6, 2024, alongside industry leaders and your CX peers for a CX Leaders Executive Briefing on Cultivating Value-Driven Outsourcing Partnerships to explore the latest trends, challenges, and strategies defining the future of customer interactions.

Register now to secure your spot. Together, we can shape the future of Outsourcing.

Register Today
(End-User Corporate Brands Only)

Venue & Directions

Corpay Business Office
5301 Maryland Way, Suite 100, Brentwood, TN 37027
Directions from the Airport to Corpay Offices

Area Hotels

  • AC Hotel NashvilleBrentwood
    5007 Maryland Way, Brentwood, TN 37027
  • Hilton Brentwood Nashville Suites
    9000 Overlook Blvd, Brentwood, TN 37027
  • Four Points by Sheraton
    760 Old Hickory Blvd, Brentwood, TN 37027

Why Attend?

Navigating Trends, Opportunities, and Challenges Together

Discover how leading brands are successfully navigating Outsourcing concerns and seizing opportunities around crucial topics such as brand reputation, program performance, quality assurance, cost management, data security, and more.

Gain invaluable insights into the increasing role of BPOs, the latest industry challenges, and emerging innovations such as AI and cybersecurity. Discover how successful organizations are not just Outsourcing but also forming strategic partnerships that drive long-term value and customer satisfaction. Whether you’re looking to enhance your operational flexibility, improve customer loyalty, or drive strategic growth, this CX Leaders Executive Briefing is your gateway to actionable solutions.

This is your opportunity to connect with fellow industry leaders, share insights, and equip your organization with the knowledge to thrive in this dynamic environment. Don’t miss out on the chance to shape the future of your Outsourcing strategy—reserve your spot today.

OUTSOURCING BRIEFING TOPIC HIGHLIGHTS

  • Cost Reduction and Strategic Goals: Explore why 33% of organizations aim to prioritize cost reduction and how a strategic approach can maintain quality while managing costs effectively.
  • Brand Reputation: Maintaining brand integrity and ensuring consistency across operations through effective partnerships.
  • Market Dynamics and Flexibility: Understand the evolving trends of Outsourcing strategies and the critical role of flexibility in tailored solutions to meet specific business needs and culture.
  • Accessing Human Capital, Expertise, and Staffing Efficiencies: Explore key drivers CX leaders say are crucial for Outsourcing decisions.
  • Technology and Innovation: Delve into how cutting-edge technological advancements are reshaping Outsourcing practices and why your CX peers demand more innovative solutions from BPO partners.
  • Agent Training, Coaching, and Performance: The crucial role of training in equipping teams with the skills to meet tomorrow’s challenges and enhance service quality and operational efficiency.

 

MEET YOUR HOSTS


  • WHO SHOULD ATTEND?

    Attendees should include corporate executives focused on the operational strategy and execution of customer care. This includes those currently using or considering Outsourcing solutions in their CX strategy. Vendor attendance at this event is limited to the participating panelists.

    If you’re a vendor (provider of CX services/solutions), please get in touch with us at info@execsintheknow.com to learn how to get involved. 

  •  

    Register Today
    (End-User Corporate Brands Only)


AGENDA

MEET YOUR EXPERT PANELISTS


Thank You to Our Participating Partners

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