Nearly every company collects customer feedback, and most of them think of CSAT or NPS as key metrics to “manage to.” But forward-thinking CX leaders are tapping into feedback’s incredible value as a tool for maximizing employee performance and productivity. How can you use customer feedback as an asset that continually shapes employee mindsets?
How can you operationalize it to keep employees engaged and performing at their highest levels?
Get answers to the above questions and others during this three-member panel discussion, moderated by Ellie Dubbs, Product Strategist, VOC Solutions at Concentrix. Learn about four modern practices for using customer feedback to unleash employee potential, as well as the results leading brands are achieving. You’ll leave with practical suggestions for putting these powerful practices into action.
