Welcome to the Execs In The Know Customer Response Summit (CRS) – Spring 2021 event where we will focus on timely topics that support resilient CX strategies for the future and matter most to our community of global CX leaders. The Customer Response Summit is designed to inspire innovation by providing interactive experiences and discussions that challenge the status quo and generate actionable takeaways to help CX leaders move the industry forward.

Speaker Bio
  • Chad McDaniel

    President, Execs In The Know

    Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today’s Customer Executive.

    Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights – “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner. Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.