Call centers generate massive amounts of data, which could be harnessed to drive productivity. But most centers are not equipped to process that data in real time — when it’s most useful. Intelligent Automation can help by empowering customer service teams to convert raw insights into profitable actions.
Join Kevin Jolliffe, Senior Vice President, North America at Intradiem, and Jennifer Lee, Chief Strategy Officer at Intradiem, as they discuss the why and how of solving the call center data problem, and why it is so crucial for improving customer experiences.
During this session you will learn more about:
• How one of Canada’s largest communications and media companies solved the call center data challenge, figuring out a way to use, in real time, data generated by their call centers
• The positive impacts of automation when applied alongside (not in replacement of) humans to improve efficiency, while also increasing employee engagement and customer satisfaction