CX Pulse Survey Series

An Execs In The Know Research Series


Pulse Survey: Outsourcing

As a part of a short, four-question survey, customer experience (CX) leaders provided the Execs In The Know Research Team with a glimpse into their Outsourcing activities, successes, and challenges.

To which geolocation(s) do you expect to shift more of your outsourced work in the future? (Select all that apply.)

In your experience, focusing on which area of your Outsourcing partnership(s) tends to result in the greatest return on your efforts?

Generally speaking, in which area is your current Outsourcing provider(s) succeeding/failing in best meeting or exceeding your needs and expectations?

download the report

We're going even deeper into investigating Outsourcing!

We’ve recently launched a corporate-focused Outsourcing survey and we’d love to have you participate! This short, 15-minute survey is designed for CX leaders who manage Outsourcing programs and relationships. Your name, company, and specific responses will be kept strictly confidential.

Join us and you’ll not only be among the first to receive a full report detailing survey results, you’ll also be handsomely rewarded for contributing!

Take the Outsourcing Survey
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