Customer Driven with Execs In The Know
Customers on your mind? Execs In The Know hosts a highly interactive show on everything related to customer success featuring leaders learning from leaders.
Executive Chad McDaniel of Execs In The Know sits down with his esteemed guests to discuss all things impacting today’s customer leaders, while sharing their own unique insights and experiences within the customer experience industry. Execs In The Know, one of the largest customer experience communities on the planet, is honored to provide a platform for CX leaders to showcase their expertise to a unique audience of current and future CX professionals. Listen to Customer Driven to connect on best practices across the industry by way of unfiltered, unplugged conversations with leaders learning from leaders. Customer Driven – every episode.
How Process Analytics is Transforming the Future of CX and Operations Work
September 16, 2020
On this episode, Chad sits down with Andrew Kortina, Co-Founder and Co-CEO at Fin Analytics, a comprehensive measurement platform for operations work.
The Current Landscape of AI-Powered CX
August 5, 2020
On this episode, Chad sits down with Brian Morin, Chief Marketing Officer at SmartAction, an industry leader in developing and deploying purpose-built, AI-powered virtual agents for customer service.
NEW: In addition to listening and subscribing, you can watch this episode on Youtube.
Making Meaningful Differences in Dramatically Changing Times
June 24, 2020
Welcome to another episode of Customer Driven with Chad McDaniel. On this episode, Chad sits down with Jyllene Miller, EVP of Marketing & Emerging Business at Concentrix, a company that specializes in customer engagement and business performance. Hear Jyllene’s insights on how Concentrix has helped bridge the technological gaps that so many companies have suddenly faced amidst COVID-19.
How Asynchronous Messaging is Disrupting Customer Communications
October 4, 2019
Welcome to another episode of Customer Driven with Chad McDaniel. On this episode, Chad sits down with Mike Myer, CEO and Founder of Quiq, a business messaging company in the customer service world. Hear Mike’s unique perspective about the integration of these technologies into a successful customer experience.
Creating Integrated, Horizontal Experiences: The Key to Customer Satisfaction
August 22, 2019
In this episode of Customer Driven, Chad is chatting with Vicki Perryman, Senior Vice President of Humana. Humana is a global operations organization focused on enabling their members to utilize their benefits and access providers for the care they need.
The CX Automation Framework: 5 things to ask yourself before implementing automation technology to your CX strategy
June 16, 2019
Welcome to the latest episode of Customer Driven. In this episode, Chad is talking with Justine Santa Cruz, SVP of Enterprise & Retail at Satisfi Labs, an AI-powered Knowledge Management Platform. Justine brings a wealth of knowledge on the future of AI…
Streamlining Agent Experience to Elevate Customer Experience
May 2, 2019
Chad is talking with Sean Minter, Founder and CEO of AmplifAI Solutions, an Employee Development and Performance Management company. Sean’s company utilizes AI-based technology to leverage machine learning to improve performance results and service experience…
