OVERVIEW
The changes and challenges of the past two years have led many organizations to place greater emphasis on the health and wellbeing of employees, and the benefits of these efforts have been far reaching. Customer experience (CX) leaders are embracing the fact that a positive employee experience is an effective means for improving the experience of their customers. Simply stated, satisfied agents make for satisfied customers.
Join us March 24th, along with CX practitioners April Obersteller from woom Bikes and Tanya Thomas from Experian Health, 20-30 of your peers, and a panel of CX industry experts to discuss practical ways of enhancing the customer experience by emphasizing the employee experience.
Don’t miss out on this powerful discussion.
Meet The Hosts
April, Tanya, and Chad will lead the discussion to cover the topics at hand.
April Obersteller
Director of Global Experience: EX + CXwoom BikesTanya Thomas
Sr. Director, Customer and Employee ExperienceExperian HealthChad McDaniel
PresidentExecs In The Know
Download the Panelists Guide for more information on the panelists, brands, and sponsors participating.
Employee & Customer Experience Topics
Along with our guest hosts and Chad, the Panel will share their breadth and depth of insights.
Some possible discussion topics of the day could include:
- Reducing employee effort and improving efficiency and performance
- Cultivating employee engagement, wellness, and cultural immersion
- Capturing and actioning employee feedback
- Maximizing the work-from-home workspace
- Recruiting, hiring, training, and coaching best practice
WHO SHOULD ATTEND
Attendees should include corporate executives who are focused on the operational strategy and execution of customer care. This includes those who are currently managing the employee experience and/or hold responsibility for improving the customer experience.
Vendor attendance to this event is limited to the participating panelists. If you’re a vendor (provider of CX services/solutions), please contact us at [email protected] to learn how to get involved.
The Panel
Along with April, Tanya, and Chad, the Panel will share their breadth and depth of insights.
Jennifer Lee
Chief Operating OfficerIntradiemChris Adams
Chief Advisor, ConvergeOne Genesys PracticeConvergeOneShelbi Scott
Director, Customer SuccessMomentive
THE AGENDA
Day one
March 24, 2022
11:30 AM - 1:30 PM ET
| 11:30 AM – 11:45 AM ET | Welcome & Kickoff | |
| 11:45 AM – 1:15 PM ET | Customer and Employee Experience Panel & Collaboration | |
| 1:15 PM– 1:30 PM ET | Wrap Up |
When you register, provide your top three most pressing challenges and/or opportunities for discussion and your input will help influence the discussion. This will be a 2-hour deep-dive conversation to help inspire you, guide innovation, and give you insights to propel your strategies.
Don’t miss this powerful solution-focused event full of learning and sharing.
day two
March 25, 2022
11:30 AM - 12:30 PM ET
CX Brand Leaders – Let’s Keep the Conversation Going
We’re sure to uncover topics during the Briefing that you are passionate about, so we’ve reserved time to dig in deeper.
As a corporate brand CX leader, when registering for the Briefing, let us know if you plan to join us for the 1-hour post-briefing, corporate-only discussion the following day. The goal of this session is to have a candid conversation with corporate-only attendees about key takeaways from the previous day’s knowledge share. Additionally, during Friday’s discussion, the floor will be open for you to bring forth additional questions or topics that you wish to address with your peers.
INTERESTED IN BEING A SPONSOR?
Sponsors include solution providers – vendors, BPOs, software companies, etc.
