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Customer Response Summit

Join us in Nashville, where we will focus our discussions on “TRANSFORMING CONNECTIONS” – with your customers, organizations, teams, and each other.

This fall, September 20-22, 2023, we are headed to Nashville, TN, for Customer Response Summit (CRS). We’re excited to bring our global customer experience (CX) leader community together in the Music City, at the luxurious Grand Hyatt Nashville which is just a stone’s throw away from the downtown music scene.

With an agenda built for leaders by leaders, we will be weaving together the common threads of “Transforming Connections” with our customers, teams, and each other. So make plans to join us in Nashville where CX leaders will come together to learn, share, network, and engage.”

registration closed


Meet Our Speaking Faculty

Check out our growing list of speakers on our Speakers page.

speaking faculty


Customer Response Summit is more than a conference – it’s an experience!

Community is at the heart of everything we do and CRS is no different! CRS is an intimate and laser-focused forum, providing outstanding opportunities to engage with some of the brightest minds in customer leadership – “Leaders Learning From Leaders.”

The strength of this forum is due to its innovative design, brilliant discussions, interactive sessions and workshops, brand showcases, exclusive networking opportunities, and engaging activities. If you ask our past attendees, they’ll tell you – CRS is like nothing you’ve experienced before.

Mix all of that with some much-needed after-hours fun and memorable moments you just can’t miss.

Featured Keynote

Ignite the Leader Within: Embracing the Power of Inspiration for Extraordinary Results

Inspiration is a catalyst for greatness. It transcends the mundane and ordinary, breaking through conventional boundaries to unleash the full potential of individuals and teams. In this captivating keynote, Carolyne Truelove, Vice President, Reservations and Customer Relations at American Airlines, will unveil the immense power of inspiration and its ability to ignite a drive for exceptional results and lead transformative change.

Discover the extraordinary possibilities that lie within you as a leader. Everything a leader does requires connection, including vision, strategy, and execution. Learn the art of connected leadership, fostering a culture of open-mindedness, and leveraging your leadership to navigate through the ever-evolving business landscape. When inspiration permeates every aspect of an organization, magic happens. Join Carolyne for an unforgettable keynote and unlock the secret to inspiring others into action.

Featured CX Sessions

From Keynotes, Workshops, Case Study Sessions, Moments of Brilliance Sessions, and Customer Shop Talk Sessions, each provides a unique way to learn, share, network, and engage. These are a few of the many CX Topics we will be discussing. 

View Agenda At A Glance

  • Early Bird Special Pricing

    Now through August 18, 2023


The Grand Hyatt Nashville

Customer Response Summit is in the best locations with the best CX thought leaders around.

The Grand Hyatt Nashville is a downtown luxury hotel, only a stone’s throw away from the Gulch and Midtown. With cool shops, craft breweries, ample soul food restaurants, and the live music scene in close proximity – the Grand Hyatt Nashville attracts visitors and business folks alike.

And you’re invited!

Learn more


At Customer Response Summit, you'll experience an inclusive environment where you can:


    New scenery inspires creativity and learning, and you’ll definitely get that in Nashville.


    Our interactive sessions allow you to get your questions answered in a close-knit format.


    Expand your “Friends in CX” list with top leaders from the biggest brands around the globe.


    Our inclusive format allows you to interact with and learn directly from your CX peers.

“There is a culture of inclusion and diversity and an overall passion for excellence within the community that drives rich discussions even outside the conference hours. The networking dinners and over-the-top evening events allow for deeper discussions and personal networking opportunities that couldn’t have occurred without a huge effort from the event planners. I’m proud to join the EITK community and will definitely be at future events.”

Fred Adkins, Principal Associate – Digital & Social Care, Capital One

“If you only have one conference you can attend in a given year, I would strongly encourage you to attend EITK CRS. You’ll get an opportunity to learn from other leaders, share your experiences and walk away with some value added nuggets.”

Michael Martin, Senior Vice President, Simplii Financial – CIBC

“As a first-time attendee, I was blown away with the caliber of customer professionals and leaders, but even more so with their willingness to share…and with no egos! Incredibly collaborative, progressive and motivating atmosphere and experience.”

Chris Swisher, Head of Customer Success U.S., Bayer
  • Partner with us!

    Sponsors include solution providers such as vendors, BPO, software company, etc.