Join this live, power-packed session to see how AI-powered learning technology’s power has transformed the contact center training landscape forever. Training expert Casey Denby will deep dive into proven learning theory that has been incorporated into modern-day AI-based technology to scale learning efficiently and cost-effectively.
You don’t want to miss this session if you want confident, prepared, happy agents! Casey will share how leading brands such as United Healthcare, Bank of America, Verizon, Capital One, Prudential, Airbnb, Comcast, and many more have transformed their frontline training programs and found success via AI-Powered Simulation Training. Create the most lifelike, unbiased roleplay experience for your agents: it’s fast, flexible, and scalable.
In this session, you will:
Learn exactly what customers want from your brand and how you can best prepare your frontline agents to deliver through:
- Hands-on AI-Powered Simulation Training
- Understanding of ‘how people truly learn’
- Proven learning strategies you can take home and implement right away
- A live simulation build and practice that you can get your hands on and experience for yourself
Experience first-hand the potency of AI-Powered Simulation Training, as Casey shares:
- How to build a real-life simulation live
- Where GenAI is leveraged in the build
- A real simulated call scenario that you can practice live
