Upcoming Webinar


New dynamics in our workforces have completely changed and challenged how we onboard and achieve learning objectives. Whether our workforces remain remote or embrace a more flexible hybrid model, this is certainly a key initiative leaders will be tackling in 2021.

In this webinar we’ll:

  • Gain a definition of “working forward” and how distance learning fits into a forward-thinking business strategy.
  • Learn key components for an efficient learning program, including tips for success and how to get started.
  • Discover how integrating distance learning aligns with digital and cultural transformation, and how business operations may need to adapt.
  • Hear from the experts: What we’ve seen go wrong and how to avoid common mistakes.

Meet Our Speakers

Matt Miles
VP of Learning and Development

Matt Miles is the Vice President of Learning and Development at Liveops, a virtual call center service. Matt has been leading learning and development with Liveops remotely for 11 years. With more than 20 years of experience in the learning industry, he specializes in creating innovative, award-winning distance and social learning programs.


Natalie Born
VP of Innovation
Territory Global

Natalie Born is the Vice President of Innovation with Territory Global. She has a 15-year background in Product and Technology and has led major initiatives in over 18 countries. Her primary areas of focus have been product development, organizational design, and business development. She has authored many articles, speaks nationally and has contributed to two approved US Patents.


Parker Lee
Managing Partner
Territory Global

Parker Lee is the Founder and managing partner of the design consultancy, Territory, and co-author of “The Art of Opportunity.” Parker Lee is a veteran of the technology, entertainment and sports marketing industries, designing organizations for better performance since the 1970s.  Before co-founding Territory, Parker launched the consultancy, Compass52, and drove double-digit growth while delivering innovative design thinking engagements for global clients.


Chad McDaniel
Execs In The Know

Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today’s Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights – “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner.

Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.