Digital Community & Social Media Manager

Job Type: Full-time
Location: Virtual with limited travel requirements
Company: Execs in the Know

The Execs In The Know (EITK) Digital Community and Social Media Manager is a critical member of our Marketing and Communications team whose main focus is our online community, Know It All (KIA). Know it All is our exclusive, private online community where CX leaders from top consumer brands work to learn, solve challenges, comment, network, share expertise, and discuss relevant business topics. The Digital Community and Social Media Manager will be responsible for growing, maintaining, and evolving the community as well as EITK’s social properties on LinkedIn, Facebook, and Twitter.

The Know It All Community Manager will understand EITK’s vision, communicate it effectively and distill the vision into concrete, actionable plans with deliverables and success metrics for the KIA online community and on social. This candidate will have solid experience using Higher Logic for community management and proven success in developing online communities and social channels. The right candidate is passionate about growing and managing online communities and social channels.

We are seeking a candidate with a collaborative, confident personality to work cross-functionally with Sales, Operations, and as a member of the Marketing & Communications team to drive adoption and engagement to achieve strategic business objectives. This individual should have a demonstrated ability to work well with people, have a strong command of collecting, organizing, and presenting data and demonstrate strong written and verbal communication skills.


  • 3+ years related work experience
  • Develop and moderate discussion in the community and in the social platforms
  • Define new online community and social site capabilities and content plan
  • Develop community guidelines and processes to grow and manage interested contributors
  • Work with Partners on building Marketplace sites; providing ongoing support, maintenance services, and scheduled Partner reporting
  • Work with external recruiters and hiring managers to maintain the KIA Job Boards
  • Gather, track, and report metrics and KPIs on customer community and social media success
  • Monitor community platform performance, data integrity, and user activity to make recommendations on continuous improvements
  • Proven success in developing online communities and managing internal partnerships to increase adoption
  • Experience in evaluating user needs for both engagement in community and participation in EITK events
  • Entrepreneurial spirit/ability to roll up your sleeves and try different things with minimal direction
  • Create, write, and edit content for the KIA community as needed
  • Create content plan, write, edit, post, and monitor social media properties on a daily basis
  • Exceptional writing, editing, and verbal communication skills; with superb ability to translate ideas into clear, well positioned, and compelling messaging
  • Demonstrated experience effectively communicating with Sr. Leaders and Executives
  • Proven ability to build strong cross-functional relationships
  • Exceptional organizational, analytical, and problem-solving skills
  • Is a self-starter and values a team-focused work environment
  • HTML and coding experience
  • Bachelor’s Degree or equivalent experience


  • Related work: 3 years (Preferred)
  • Extensive Knowledge of the Higher Logic platform
  • Prior social media management with an ability and desire to grow skills
  • Customer Service/Experience knowledge is desirable

If interested, please forward an updated resume to: [email protected]

Posted: May 28, 2020