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CX Insight Magazine

October 2022

Join Your Peers On Know It All

LEARN. SHARE. NETWORK. ENGAGE TO INNOVATE.

Now 700+ members strong, the Execs In The Know “KIA” (Know It All) online community is a proven, valuable resource and a necessary go-to for our customer experience (CX) executives for learning, sharing, networking, and engaging amongst their CX peers in a private setting.

KIA members, many representing some of the world’s top corporate brands, are collaborating through frank and unfiltered discussions on the private and exclusive “members only” CX discussion boards, tapping into the robust, content-rich “solutions marketplace,” and developing trusted relationships amongst their CX peers.

This first-of-its-kind online community also enables private “members only” peer-to-peer sharing of vendor insights. While vendors are not KIA members, participating vendors/partners do provide ungated content to the CX Marketplace, allowing them to showcase their solutions and serve up content — without the sales pitches.

Key Features 

  • Robust peer-to-peer networking on your own time, from any place
  • Thoughtful, niche CX discussions
  • Access to a rich, robust library of content
  • CX Marketplace solutions showcase
  • Q&As with thought leaders
  • Exclusive access to events and content
  • Executive job board
  • It doesn’t cost a thing and privacy is a priority

YOU’VE GOT QUESTIONS. KIA HAS ANSWERS.

KIA is the perfect place to ask those niche questions that only other CX end users will understand and have the relevant advice and insights you’re looking for. Ninety-six percent of the members say they feel comfortable reaching out to other community members for help.

THERE’S AN APP FOR THAT

Take the KIA Community with you to the conference room, on the road, or wherever you need it. Connect with your fellow community members from wherever, whenever. Once a member, start taking advantage of the app today.

MAKE SMARTER DECISIONS

Eighty-seven percent of the members say that community content and member input improved their quality of work. Find out what’s being done successfully at other top brands to build strategies and make informed decisions.

INSIDER INFO ON PROSPECTIVE VENDORS

It can be hard for CX Leaders to cut through the clutter to find solutions that will truly help them achieve their organizational goals. Our CX Marketplace offers members-only access to an extensive library of downloadable materials, plus valuable peer insights in a candid, no-pressure-to-buy environment.

YOU’RE A VIP

When you’re a KIA member, you will also have access to exclusive content and events and discounts on live events. When you attend Customer Response Summit events, you can meet up with other KIA members at our exclusive VIP tables.

KEEP THE CONVERSATION GOING

At our events, we frequently have more to talk about than time allows. Our online community facilitates ongoing discussion of the CX topics that matter most. Continue the conversation in our online KIA community.

 

JOIN US

LEARN MORE: We invite you to learn more about this complimentary community today.

REQUEST TO JOIN: We’d love to have you! Click here to request to join our community.

QUESTIONS? For help with questions, a demo of the community, or to get signed up on the spot. Email Tyler Ainge at [email protected]

BUSINESS PARTNERS: Is your business interested in sponsorship opportunities in the CX Marketplace? Email Scott Moberly at [email protected]

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