Senior Vice President of Customer Service
Global Head Hilton Reservations & Customer Care
Vice President, eServices & Knowledge Management
Director of Player Relations
Vice President & Chief Customer Officer Customer
Now more than ever, it is important for brands to gather customer feedback, evaluate, and adapt your service models and approach to CX. If you are exploring ways to collect data, connect with your customers, and implement digital change, then we invite you to be part of this important conversation.
This one-day event is packed with timely, education-rich, quick-hit content. Throughout the day, you can conveniently attend 30-minute Keynotes and Thought Leadership Sessions, join 15-minute Solution Showcase Demos, interact with speakers and corporate brand leaders, and gather the information you need to make well-informed decisions. As an added bonus, the next morning we will gather for 45-minute Coffee Talk Sessions to brainstorm and problem solve together in small interest groups!
In addition to a packed agenda with timely and relevant topics, you won’t want to miss this powerful day of content.
Impactful case studies from proven CX brand leaders
10 Powerful perspectives on real-world solutions
A solution showcase of quick-hit demos
Outcome-based focus providing meaningful takeaways
Attendees should include CX executives that are focused on the operational strategy and execution of customer care. This will include those who are focused on building agility and fine-tuning their Voice of the Customer (VoC) and/or Voice of the Employee (VoE) programs.
You might be listening but are hearing what your customers are saying? Now is the time reevaluate your once proven VoC programs to adjust and connect on a whole new level.