Understanding your customers is critical, especially right now when change is constant, so Execs In The Know brings you CustomerCONNECT. With rapidly changing customer expectations, needs, and behaviors, CustomerCONNECT will help you explore the many facets of staying connected with your customers.
Powerful 1-Day CX Leadership Event
Informative 30-Minute Thought Leadership Sessions
Innovative 15-Minute Demos
Engaging 45-Minute Coffee Talk Sessions
Senior Vice President of Customer Service
Global Head Hilton Reservations & Customer Care
Vice President, eServices & Knowledge Management
Director of Player Relations
Vice President & Chief Customer Officer Customer
Listen. Evaluate. Improve.
Now more than ever, it is important for brands to gather customer feedback, evaluate, and adapt your service models and approach to CX. If you are exploring ways to collect data, connect with your customers, and implement digital change, then we invite you to be part of this important conversation.
This event is packed with timely, education-rich, quick-hit content. Now all on-demand, you can conveniently attend 30-minute Keynotes and Thought Leadership Sessions, join 15-minute Solution Showcase Demos, hear from corporate brand leaders, and gather the information you need to make well-informed decisions.
Topics Covered During CustomerCONNECT
- Customer Expectations & Cost Implication – Striking a Balance
- Empathy – The Need to Go Off-Script
- Agents – Your Sentiment Scorekeepers
- Changing Customer Expectations
- Digital Adoption Transformation
- Best Practices for Connecting with Your Customers
- Survey Program Design
- Operationalizing Customer Feedback
- And More
Key Reasons To Attend
In addition to a packed agenda with timely and relevant topics, you won’t want to miss this powerful content.
Impactful Case Studies
Impactful case studies from proven CX brand leaders
10 Powerful perspectives on real-world solutions
A solution showcase of quick-hit demos
Outcome-based focus providing meaningful takeaways
WHO SHOULD ATTEND
Attendees should include CX executives that are focused on the operational strategy and execution of customer care. This will include those who are focused on building agility and fine-tuning their Voice of the Customer (VoC) and/or Voice of the Employee (VoE) programs.
What to Expect at CustomerCONNECT
You might be listening but are hearing what your customers are saying? Now is the time reevaluate your once proven VoC programs to adjust and connect on a whole new level.
Hear from proven Corporate Brand Leaders armed with experiences and insight to share
Gain perspectives from across the industries on a myriad of topics from Subject Matter Expert Solution Partners
Collect timely information to evaluate current strategies and examine new alternatives
Experience a convenient and content-rich online event, with an opportunity to gain real-time feedback and access content on-demand
Interact with speakers in a live Q&A panel discussion and collaborate in an exclusive corporate-only discussion in our KIA Online Community