Customer Response Summit
An Execs In The Know Virtual Event during April 26-28, 2021 and On-Demand Until May 27th
The best performing companies are the ones who focus on creating a resilient strategy that can evolve and morph no matter the business environment. These are the brands establishing operations that actively embrace learnings and adapt to the ever-changing business and customer requirements that allow their brand to remain flexible through it all. According to the recently published CXMB Corporate Survey, 50% of the survey respondents stated they had fast-tracked strategic CX initiatives in 2020. With CX strategies catapulting forward in 2020, today CX leaders are breaking down the silos and disconnects, focusing on building efficiencies, and aligning insights and action to business outcomes as they build resilient CX strategies for the future.
Join us online for our Customer Response Summit (CRS) – Spring 2021 event where we focused on timely topics that support resilient CX strategies for the future and matter most to our community of global CX leaders. The Customer Response Summit is designed to inspire innovation by providing interactive experiences and discussions that challenge the status quo and generate actionable takeaways to help CX leaders move the industry forward.