Bringing Bots to Life in Your Contact Center
All of the benefits associated with implementing bots can make bot technology sound magical, almost surreal: an unlimited number of…
Where Intelligent Automation Implementations go Wrong
In our conversations with the customer service leaders in our community, we hear about the challenges of implementing intelligent automation…
5 Trends Changing the Future of Contact Center Performance Management & Training
This is a guest post from AmplifAI’s Customer Success Officer, Melissa Pollock. Visit AmplifAI’s website to learn more about how the company.…