Webinar Recap: Double Win – Transforming Customer & Employee Experience with Artificial Intelligence (AI)
Customer experience is more or less like a marathon with no finish line. The marathon flags-off the moment a prospect…
5 Key Traits Of A Great Bot Design
Companies are adopting and integrating digital interactions into their customer lifecycle. As a result, Bots have become an important part…
AI for Customer Experience: 5 Things That Hold Brands Back
It wasn’t too long ago that artificial intelligence (AI) was the buzzword for all kinds of amazing customer experiences. With…
Bringing Bots to Life in Your Contact Center
All of the benefits associated with implementing bots can make bot technology sound magical, almost surreal: an unlimited number of…
5 Trends Changing the Future of Contact Center Performance Management & Training
This is a guest post from AmplifAI’s Customer Success Officer, Melissa Pollock. Visit AmplifAI’s website to learn more about how the company.…
Where Intelligent Automation Implementations go Wrong
In our conversations with the customer service leaders in our community, we hear about the challenges of implementing intelligent automation…