The following is a guest post by Jennifer Hersom, Sr. Product Marketing Manager at Salesforce. To learn more about Salesforce, visit their website. …
Leading CX Leaders From Microsoft, Upwork, LinkedIn, and Chick-fil-A to Keynote Execs In The Know – Customer Response Summit Marina…
Get to Know: Sue Morris, Worldwide Customer Service Leader for Microsoft’s Customer Service & Support business It sounds cliché but…
Findings Show That Only About One-Third of Respondents Felt Their Company Offered Support in All The Channels Their Customers Want…
Leaders from seven trusted organizations that provide a product or service to customer care organizations form new CX Partner Advisory…
Findings Show That While Alternative Channels are Growing in Usage, Customers Still Rely on the Call Center for Issue Resolution…
WINNIPEG, MANITOBA. April 22, 2015 – Execs In The Know, advocates for the Customer Service Professional, have announced two new…
FOR IMMEDIATE RELEASE CONTACT: Connie Mills, public relations manager 901-233-1254 connie.mills@youthvillages.org Kimberly Rossie, senior public relations coordinator 901-870-7757 kimberly.rossie@youthvillages.org MEMPHIS,…
The post below was written by Ann Ruckstuhl and was originally posted on the LiveOps blog. LiveOps has certainly been…