Customer Service Secrets: Go Behind the Scenes with the Salesforce Customer Success Center
The following is a guest post by Jennifer Hersom, Sr. Product Marketing Manager at Salesforce. To learn more about Salesforce, visit their website. …
Execs In The Know CX Leadership Event – Customer Response Summit – Coming to Marina del Rey
Leading CX Leaders From Microsoft, Upwork, LinkedIn, and Chick-fil-A to Keynote Execs In The Know – Customer Response Summit Marina…
Meet the Board – Sue Morris – Creating Fans
Get to Know: Sue Morris, Worldwide Customer Service Leader for Microsoft’s Customer Service & Support business It sounds cliché but…
Execs In The Know & COPC Inc. Publish 2017 Corporate Edition in Customer Experience Management Benchmark Series
Findings Show That Only About One-Third of Respondents Felt Their Company Offered Support in All The Channels Their Customers Want…
Execs In The Know Announces the Formation of CX Partner Advisory Board
Leaders from seven trusted organizations that provide a product or service to customer care organizations form new CX Partner Advisory…
Execs In The Know & COPC Inc. Release 2015 Consumer Edition in Customer Experience Management Benchmark Series
Findings Show That While Alternative Channels are Growing in Usage, Customers Still Rely on the Call Center for Issue Resolution…
Execs In The Know Updated Advisory Board Announcement
WINNIPEG, MANITOBA. April 22, 2015 – Execs In The Know, advocates for the Customer Service Professional, have announced two new…
Youth Villages CEO to speak at Customer Response Summit in Memphis
FOR IMMEDIATE RELEASE CONTACT: Connie Mills, public relations manager 901-233-1254 connie.mills@youthvillages.org Kimberly Rossie, senior public relations coordinator 901-870-7757 kimberly.rossie@youthvillages.org MEMPHIS,…
A Customer Service Serenade in the City of Blues
The post below was written by Ann Ruckstuhl and was originally posted on the LiveOps blog. LiveOps has certainly been…
load more