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Strategies for Ensuring Successful CX Transformation
THIS SESSION IS NOT AVAILABLE
ON-DEMAND

The velocity and trajectory of transformation within customer experience (CX) operations have increased exponentially in the past 5 years, as have consumer expectations of what good service looks like and feels like. In order to be best positioned, both now and the future, it is imperative that organizations apply the right approach to their transformational efforts. Without a bold strategy, a unified vision, and a solid plan for managing change, many organizations will struggle to realize the benefits of their transformational journey.

Come hear Jared Benesh, Director, Client Experience Capabilities at H&R Block, as he shares his decades-long experience in steering successful CX transformations across a variety of organizations. Discover the components critical to success, and learn how you can change minds and implement a manageable, step-by-step plan for a successful transformation.

During this session you’ll hear about:

  • Which types of transformation can have the most positive impact on the customer experience
  • Igniting and stoking a desire for change within your organization
  • Common pitfalls that can sabotage your transformational efforts
  • Techniques for breaking the cycle and creating meaningful, lasting change
Speaker Bio
  • Jared Benesh

    Director, Client Experience Capabilities - H&R Block