Fall 2021 CRS & Five Key Takeaways from Five Keynotes — Part 5: UnitedHealth Group
Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two…
Highlights from Four Powerful Panels During CRS — Spring 2021
Our recent Customer Response Summit (CRS) — Spring 2021 event (April 26–28, 2021) played host to a variety of sessions…
How to Measure the Success of Your Quality Assurance Program with Just 5 Questions
The best quality assurance programs are designed to keep customer service agents informed about the standards they should be striving to meet, the…
Is Your Quality Assurance Program Working for Your Customers?
Highlights of what brands should be considering as they try to create greater alignment between their QA results and the…
Reimagine Your Quality Approach
According to a survey conducted by Execs In The Know (EITK) and COPC Inc. for the 2019 Corporate Edition of…