CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 2
In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online,…
How Contact Centers Can Thrive by Doing Work From Home Right
As of May 2021, there was a record-high 9 million open jobs in the U.S. Despite that fact, employers across the country…
CRS Coronado: 10 CX Discussions You Don’t Want to Miss
UPDATE: NOW A VIRTUAL EVENT Due to the rapidly evolving situation with the new COVID-19 Delta variant and restrictive corporate…
The Future of a Personalized Customer Experience
As with many topics, there is a before, during, and an after perspective to the COVID-19 pandemic, so we are…
Part 2 of 2: You May Be Listening to Your Customers, but Are You Hearing Them?
Operationalizing CX Data to Drive Meaningful and Lasting Change In Part 1 of this series, Get to the Heart of…