The Effortless Experience (It’s Not Just for Customers)
The impact of complexity and effort on the customer experience (CX) has been well understood for some time. In fact,…
Customer Sentiment Analysis: An Evolving Frontier
Contact centers and customer experience (CX) leaders have no shortage of data and insights into the consumers’ level of satisfaction…
The Future of a Personalized Customer Experience
As with many topics, there is a before, during, and an after perspective to the COVID-19 pandemic, so we are…
Tips & Strategies for Improving the Customer Experience
Positive customer experience is at the core of every business’s mission-critical considerations. By delivering an effective customer experience, a company…
Virtual Executive Roundtable Wrap Up: Driving Customer Retention & Lifetime Value While Experiencing Hyper Growth
In late January, Execs In The Know, in partnership with ibex, an elite outsourcer and builder of powerful customer engagement…
Is Your Quality Assurance Program Working for Your Customers?
Highlights of what brands should be considering as they try to create greater alignment between their QA results and the…