Is Your Quality Assurance Program Working for Your Customers?
Highlights of what brands should be considering as they try to create greater alignment between their QA results and the…
How To Deliver Competition-Crushing Customer Service and Improve Contact Rates
Today, ‘business as usual’ is no longer a concept we can rely on. Now more than ever, companies are having…
Announcing CustomerCONNECT — A Live, Virtual Event Devoted to Customer Experience and the Voice of the Customer
PHOENIX, Ariz., July 31, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to…