Is Your Quality Assurance Program Working for Your Customers? Posted on August 20, 2020 Highlights of what brands should be considering as they try to create greater alignment between their QA results and the… read more
How To Deliver Competition-Crushing Customer Service and Improve Contact Rates Posted on August 5, 2020 Today, ‘business as usual’ is no longer a concept we can rely on. Now more than ever, companies are having… read more
Announcing CustomerCONNECT — A Live, Virtual Event Devoted to Customer Experience and the Voice of the Customer Posted on July 31, 2020 PHOENIX, Ariz., July 31, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to… read more