Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce
For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies…
Highlights from Four Powerful Panels During CRS — Spring 2021
Our recent Customer Response Summit (CRS) — Spring 2021 event (April 26–28, 2021) played host to a variety of sessions…
Customer Sentiment Analysis: An Evolving Frontier
Contact centers and customer experience (CX) leaders have no shortage of data and insights into the consumers’ level of satisfaction…
The Future of a Personalized Customer Experience
As with many topics, there is a before, during, and an after perspective to the COVID-19 pandemic, so we are…
Six Ways to Boost Employee Engagement
Employee engagement is always critical, but perhaps now more than ever. In these unprecedented times, it is essential to stay…
CX Pros: Stay Agile, or Risk Failure
“It’s not the strongest species that survive, nor the most intelligent, but the most responsive to change.” – Charles Darwin…
How To Deliver Competition-Crushing Customer Service and Improve Contact Rates
Today, ‘business as usual’ is no longer a concept we can rely on. Now more than ever, companies are having…
Announcing CustomerCONNECT — A Live, Virtual Event Devoted to Customer Experience and the Voice of the Customer
PHOENIX, Ariz., July 31, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to…
Part 2 of 2: You May Be Listening to Your Customers, but Are You Hearing Them?
Operationalizing CX Data to Drive Meaningful and Lasting Change In Part 1 of this series, Get to the Heart of…
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