Customer Sentiment Analysis: An Evolving Frontier
Contact centers and customer experience (CX) leaders have no shortage of data and insights into the consumers’ level of satisfaction…
The Future of a Personalized Customer Experience
As with many topics, there is a before, during, and an after perspective to the COVID-19 pandemic, so we are…
Six Ways to Boost Employee Engagement
Employee engagement is always critical, but perhaps now more than ever. In these unprecedented times, it is essential to stay…
CX Pros: Stay Agile, or Risk Failure
“It’s not the strongest species that survive, nor the most intelligent, but the most responsive to change.” – Charles Darwin…
How To Deliver Competition-Crushing Customer Service and Improve Contact Rates
Today, ‘business as usual’ is no longer a concept we can rely on. Now more than ever, companies are having…
Announcing CustomerCONNECT — A Live, Virtual Event Devoted to Customer Experience and the Voice of the Customer
PHOENIX, Ariz., July 31, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to…
Part 2 of 2: You May Be Listening to Your Customers, but Are You Hearing Them?
Operationalizing CX Data to Drive Meaningful and Lasting Change In Part 1 of this series, Get to the Heart of…
Part 1 of 2: You May Be Listening to Your Customers, but Are You Hearing Them?
Get to the Heart of Your Customers’ Expectations and Experience As Customer Experience (CX) leaders, we talk about CX, we…