Customer Sentiment Analysis: An Evolving Frontier Posted on March 5, 2021 Contact centers and customer experience (CX) leaders have no shortage of data and insights into the consumers’ level of satisfaction… read more
The Future of a Personalized Customer Experience Posted on February 22, 2021 As with many topics, there is a before, during, and an after perspective to the COVID-19 pandemic, so we are… read more
Six Ways to Boost Employee Engagement Posted on August 20, 2020 Employee engagement is always critical, but perhaps now more than ever. In these unprecedented times, it is essential to stay… read more
CX Pros: Stay Agile, or Risk Failure Posted on August 12, 2020 “It’s not the strongest species that survive, nor the most intelligent, but the most responsive to change.” – Charles Darwin… read more
How To Deliver Competition-Crushing Customer Service and Improve Contact Rates Posted on August 5, 2020 Today, ‘business as usual’ is no longer a concept we can rely on. Now more than ever, companies are having… read more
Announcing CustomerCONNECT — A Live, Virtual Event Devoted to Customer Experience and the Voice of the Customer Posted on July 31, 2020 PHOENIX, Ariz., July 31, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to… read more
Part 2 of 2: You May Be Listening to Your Customers, but Are You Hearing Them? Posted on July 2, 2020 Operationalizing CX Data to Drive Meaningful and Lasting Change In Part 1 of this series, Get to the Heart of… read more
Part 1 of 2: You May Be Listening to Your Customers, but Are You Hearing Them? Posted on June 17, 2020 Get to the Heart of Your Customers’ Expectations and Experience As Customer Experience (CX) leaders, we talk about CX, we… read more