VoC - Voice of the Customer Archives

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Events
- - - VIRTUAL EVENTS
      CustomerCONNECT – Aug. 11
      CRS – NOW VIRTUAL – Oct. 5-7
      
      BRIEFINGS
      Data & Analytics Briefing – Irving, TX – Postponed
      Outsourcing Briefing – Minneapolis, MN – postponed
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Fueling Growth with a Virtual Flex Service Model – July 28, 2020
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      Podcasts
Community
- KNOW US
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

Knowledge Center
Events
- - - VIRTUAL EVENTS
      CustomerCONNECT – Aug. 11
      CRS – NOW VIRTUAL – Oct. 5-7
      
      BRIEFINGS
      Data & Analytics Briefing – Irving, TX – Postponed
      Outsourcing Briefing – Minneapolis, MN – postponed
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Fueling Growth with a Virtual Flex Service Model – July 28, 2020
      All Webinars
      Podcasts
Community
- KNOW US
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

VoC – Voice of the Customer

Part 2 of 2: You May Be Listening to Your Customers, but Are You Hearing Them?

Posted on July 2, 2020

Operationalizing CX Data to Drive Meaningful and Lasting Change In Part 1 of this series, Get to the Heart of…

Part 1 of 2: You May Be Listening to Your Customers, but Are You Hearing Them?

Posted on June 17, 2020

Get to the Heart of Your Customers’ Expectations and Experience As Customer Experience (CX) leaders, we talk about CX, we…

VIRTUAL EVENTS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS

CX “Ideas Marketplace”

Thought Leadership

Resource Library

VIRTUAL EVENTS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS