Is Your Quality Assurance Program Working for Your Customers?
Highlights of what brands should be considering as they try to create greater alignment between their QA results and the…
Execs In The Know & COPC Inc. Partner to Release the 2019 Consumer Edition of the Customer Experience Management Benchmark Series
PHOENIX, Ariz., September 19, 2019 — Global customer experience industry leaders Execs In The Know and customer experience consulting firm COPC Inc.…
Execs In The Know Launches Know It All 2.0 – The Leading Private Customer Experience Community and Networking Platform
PHOENIX, Ariz., September 11, 2019 — Global customer experience (CX) industry leader Execs In The Know is excited to announce the launch…
2018 Predictions for the Service Leader: Part 5 – Use Case Studies/Data and Security/Risk
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
2018 Predictions for the Service Leader: Part 4 – Technology
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
2018 Predictions for the Service Leader: Part 3 – Operations
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get…
2018 Predictions for the Service Leader: Part 2 – Channels
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
2018 Predictions for the Service Leader: Part 1 – Customer Expectations
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
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