Uncategorized Archives - Execs In The Know

Knowledge Center
Events
- - - VIRTUAL EVENTS
      CustomerCONNECT – Aug. 11
      CRS – NOW VIRTUAL – Oct. 5-7
      
      BRIEFINGS
      Data & Analytics Briefing – Irving, TX – Postponed
      Outsourcing Briefing – Minneapolis, MN – postponed
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Fueling Growth with a Virtual Flex Service Model – July 28, 2020
      All Webinars
      Podcasts
Community
- KNOW US
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

Knowledge Center
Events
- - - VIRTUAL EVENTS
      CustomerCONNECT – Aug. 11
      CRS – NOW VIRTUAL – Oct. 5-7
      
      BRIEFINGS
      Data & Analytics Briefing – Irving, TX – Postponed
      Outsourcing Briefing – Minneapolis, MN – postponed
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Fueling Growth with a Virtual Flex Service Model – July 28, 2020
      All Webinars
      Podcasts
Community
- KNOW US
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

Uncategorized

Execs In The Know & COPC Inc. Partner to Release the 2019 Consumer Edition of the Customer Experience Management Benchmark Series

Posted on September 19, 2019

PHOENIX, Ariz., September 19, 2019 — Global customer experience industry leaders Execs In The Know and customer experience consulting firm COPC Inc.…

Execs In The Know Launches Know It All 2.0 – The Leading Private Customer Experience Community and Networking Platform

Posted on September 11, 2019

PHOENIX, Ariz., September 11, 2019 — Global customer experience (CX) industry leader Execs In The Know is excited to announce the launch…

Sue Morris, Global Customer Service Leader, Microsoft Joins Execs In The Know Corporate Advisory Board

Posted on April 11, 2018

2018 Predictions for the Service Leader: Part 5 – Use Case Studies/Data and Security/Risk

Posted on December 13, 2017

We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…

2018 Predictions for the Service Leader: Part 4 – Technology

Posted on December 5, 2017

We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…

2018 Predictions for the Service Leader: Part 3 – Operations

Posted on November 27, 2017

We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get…

2018 Predictions for the Service Leader: Part 2 – Channels

Posted on November 20, 2017

We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…

2018 Predictions for the Service Leader: Part 1 – Customer Expectations

Posted on November 13, 2017

We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…

Leaders to Connect at Customer Response Summit Chicago, to Create Next Level Customer Experiences For Their Brands

Posted on August 2, 2017

Industry Thought Leaders From Microsoft, Square, Amazon, and Lyft to Keynote Execs In The Know – Customer Response Summit Chicago…

VIRTUAL EVENTS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS

CX “Ideas Marketplace”

Thought Leadership

Resource Library

VIRTUAL EVENTS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS