The Effortless Experience (It’s Not Just for Customers) Posted on March 24, 2021 The impact of complexity and effort on the customer experience (CX) has been well understood for some time. In fact,… read more
Creating Great Outcomes by Creating Engaged Agents Posted on March 18, 2021 Over the past year, there has been a significant amount of discussion within the Execs In The Know community about… read more
How Technology Can Increase Sales and Build Relationships Posted on February 17, 2021 Every organization needs a good team to perform at its best, but finding the right people isn’t always easy. If… read more
Virtual Executive Roundtable Wrap Up: The WFH Transformation and Its Impact on the Industry Posted on January 29, 2021 Earlier this month, Execs In The Know, in partnership with Arise, a leading provider of customer experience and business process… read more
A Contact Center Agent’s Letter to Santa Claus Posted on December 17, 2020 Dear Santa, Whew, this year has been a doozy, hasn’t it? As I reflect on 2020 and look forward to… read more
Increase Employee Retention with Digital Engagement Posted on December 16, 2020 Contact center turnover isn’t just bad for morale, it is a costly problem for any company to have. There’s the… read more
Unlocking Employee Potential Through “Best-Self Activation” Posted on December 2, 2020 Your employees are your greatest assets. They are the lifeblood of your company and a direct reflection of your brand.… read more
Six Ways to Boost Employee Engagement Posted on August 20, 2020 Employee engagement is always critical, but perhaps now more than ever. In these unprecedented times, it is essential to stay… read more