How Contact Centers Can Thrive by Doing Work From Home Right
As of May 2021, there was a record-high 9 million open jobs in the U.S. Despite that fact, employers across the country…
CRS Coronado: 10 CX Discussions You Don’t Want to Miss
UPDATE: NOW A VIRTUAL EVENT Due to the rapidly evolving situation with the new COVID-19 Delta variant and restrictive corporate…
Four Must-Haves for Building Long-Term Work-From-Home Success
On June 10, 2021, Execs In The Know hosted the Enabling Work-From-Home Briefing, an exclusive, virtual event dedicated to exploring…
Highlights from Four Powerful Panels During CRS — Spring 2021
Our recent Customer Response Summit (CRS) — Spring 2021 event (April 26–28, 2021) played host to a variety of sessions…
Making Agent Mental Health a Priority: Five Agent Stressors and How to Address Them
We can all probably agree that frontline contact center agents have one of the most challenging and most important roles…
CX Leaders: You’re on the Precipice of Innovation
The onset of coronavirus required us all to become crisis management experts overnight. Now, after more than a year of…
The Effortless Experience (It’s Not Just for Customers)
The impact of complexity and effort on the customer experience (CX) has been well understood for some time. In fact,…
Creating Great Outcomes by Creating Engaged Agents
Over the past year, there has been a significant amount of discussion within the Execs In The Know community about…
How Technology Can Increase Sales and Build Relationships
Every organization needs a good team to perform at its best, but finding the right people isn’t always easy. If…
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