The Effortless Experience (It’s Not Just for Customers)
The impact of complexity and effort on the customer experience (CX) has been well understood for some time. In fact,…
Creating Great Outcomes by Creating Engaged Agents
Over the past year, there has been a significant amount of discussion within the Execs In The Know community about…
How Technology Can Increase Sales and Build Relationships
Every organization needs a good team to perform at its best, but finding the right people isn’t always easy. If…
Virtual Executive Roundtable Wrap Up: The WFH Transformation and Its Impact on the Industry
Earlier this month, Execs In The Know, in partnership with Arise, a leading provider of customer experience and business process…
A Contact Center Agent’s Letter to Santa Claus
Dear Santa, Whew, this year has been a doozy, hasn’t it? As I reflect on 2020 and look forward to…
Increase Employee Retention with Digital Engagement
Contact center turnover isn’t just bad for morale, it is a costly problem for any company to have. There’s the…
Unlocking Employee Potential Through “Best-Self Activation”
Your employees are your greatest assets. They are the lifeblood of your company and a direct reflection of your brand.…
Six Ways to Boost Employee Engagement
Employee engagement is always critical, but perhaps now more than ever. In these unprecedented times, it is essential to stay…