Making Agent Mental Health a Priority: Five Agent Stressors and How to Address Them Posted on May 10, 2021 We can all probably agree that frontline contact center agents have one of the most challenging and most important roles… read more
The Effortless Experience (It’s Not Just for Customers) Posted on March 24, 2021 The impact of complexity and effort on the customer experience (CX) has been well understood for some time. In fact,… read more
