BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:US Mountain Standard Time BEGIN:STANDARD DTSTART:16010101T000000 TZOFFSETFROM:-0700 TZOFFSETTO:-0700 END:STANDARD END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20200930T012809Z DESCRIPTION:8:30 AM – 9:00 AM (PDT)\nTransforming Care Through Service Ex cellence\nHuman Care is foundational to Humana’s enterprise strategy. It is what Humana does and provides\, making the healthcare experience easie r\, more personalized\, and more caring. To deliver on Human Care\, we’v e transformed our technology\, processes\, analytics\, and culture to resh ape our end-to-end customer experience.\nHumana was at the frontline of th e COVID-19 crisis ensuring members received the Human Care they deserved. As the world changed overnight\, our foundational technology work over the past 18 months created pathways for more immediate solutions and robust p redictive capabilities. This was instrumental in delivering help to member s in need of food\, medical access\, and transportation. We turned the cri sis into an opportunity that has led to healthcare innovations and communi ty wellness.\nJoin Vicki as she shares how Humana’s service operations a re bringing these end-to-end experiences to life\, delivering simpler care and better health every day to our members and providers.\nKeynote: Vicki Perryman\, Senior Vice President of Consumer & Provider Services and Solu tions At Humana\n \nGo to: https://execsintheknow.com/events/virtual-crs-2 020/ to click on th e Link to the event\n \n DTEND;TZID="US Mountain Standard Time":20201007T090000 DTSTAMP:20200930T012809Z DTSTART;TZID="US Mountain Standard Time":20201007T083000 LAST-MODIFIED:20200930T012809Z LOCATION:Online with Execs In The Know - See Details Below PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:Transforming Care Through Service Excellence TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E00800000000E04CE1B88896D601000000000000000 010000000420D54135A056F48A56BC61558F5C026 X-ALT-DESC;FMTTYPE=text/html:\n\n

8:30 AM & #8211\; 9:00 AM (PDT)

Transf orming Care Through Service Excellence

Hu man Care is foundational to Humana’\;s enterprise strategy. It is wha t Humana does and provides\, making the healthcare experience easier\, mor e personalized\, and more caring. To deliver on Human Care\, we’\;ve transformed our technology\, processes\, analytics\, and culture to reshap e our end-to-end customer experience.

Humana was at the frontline of the COVID-19 crisis ensuring members received the Human Care they deserved. As the world changed overnight\, our foundationa l technology work over the past 18 months created pathways for more immedi ate solutions and robust predictive capabilities. This was instrumental in delivering help to members in need of food\, medical access\, and transpo rtation. We turned the crisis into an opportunity that has led to healthca re innovations and community wellness.

Join V icki as she shares how Humana’\;s service operations are bringing the se end-to-end experiences to life\, delivering simpler care and better hea lth every day to our members and providers.

Keynote: Vicki Perryman\, Senior Vice Pres ident of Consumer &\; Provider Services and Solutions At Humana

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Go to: https://execsintheknow.com/events/virtual-crs-2020/ to click on the Link to the event

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