BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:US Mountain Standard Time BEGIN:STANDARD DTSTART:16010101T000000 TZOFFSETFROM:-0700 TZOFFSETTO:-0700 END:STANDARD END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20200930T012948Z DESCRIPTION:12:45 PM – 1:15 PM (PDT)\nStepping Back to Progress Forward: A Dialectic In AI\nArtificial intelligence (AI) is a clear part of our fut ure\, both in our own day to day lives\, and in the experiences we provide to our customers. And while AI is changing everything\, it is still itsel f rapidly evolving.\nFor many companies\, early adoption and deployment of AI-powered solutions performed well and earned much deserved recognition. But as the technology has evolved\, it’s clear that some of the earlies t AI-powered solutions are now hampering the ability to deliver an easy\, personalized\, automated\, and targeted solution.\nJoin Brett as he shares the successes and challenges of an 18-month journey with Sun Basket’s g round-breaking chatbot\, Sunny B. Learn how early successes gave way to ne w challenges\, and get an insider’s look at the company’s decision to take a step back\, reevaluate\, and develop a new AI framework that allows for enhanced automation capabilities across multiple customer touchpoints .\nKeynote: Brett Frazer\, Vice President of Customer Service at Sun Baske t\n \nGo to: https://execsintheknow.com/events/virtual-crs-2020/ to click on the Link to the event\n \n DTEND;TZID="US Mountain Standard Time":20201007T131500 DTSTAMP:20200930T012948Z DTSTART;TZID="US Mountain Standard Time":20201007T124500 LAST-MODIFIED:20200930T012948Z LOCATION:Online with Execs In The Know - See Details Below PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:Stepping Back to Progress Forward: A Dialectic In AI TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E0080000000060153B418B96D601000000000000000 010000000F6D8BA291FBF28499078086767548660 X-ALT-DESC;FMTTYPE=text/html: