BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:US Mountain Standard Time BEGIN:STANDARD DTSTART:16010101T000000 TZOFFSETFROM:-0700 TZOFFSETTO:-0700 END:STANDARD END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20200930T012558Z DESCRIPTION:11:30 AM – 12:00 PM (PDT)\nSourcing Strategies in the New Glo bal Economy\nIt goes without saying that our industry will experience last ing impacts from the events of this year\, and all aspects of customer exp erience (CX) operations are under the microscope to ensure short and long- term success. An organization’s sourcing strategy is always a critical p art of CX success\, but more so now given the global economy and new chall enges created by pandemic.\nJoin Rick for an in-depth discussion among the se CX leaders to learn how top brands are working to address the critical topics related to their sourcing strategies in the current environment\, i ncluding:\n* Identifying the “right” mix of internal versus outsourced staff\n* Learning from the challenges and best practices faced by outsour cers and vendor management organizations\n* Understanding how outsourced p artners can continue to create value for their clients\n* Operational and vendor management changes needed to best support outsourced partners\n* De termining pricing models that best support the ability to deliver consiste nt and high levels of service\nThis session promises to be an interactive and valuable discussion for organizations that outsource all or some of th eir CX operations\, as well as outsourced partners themselves.\nPanel: COP C – Uber – Turo – GoDaddy\nGo to: https://execsintheknow.com/events/ virtual-crs-2020/ t o click on the Link to the event\n \n DTEND;TZID="US Mountain Standard Time":20201006T120000 DTSTAMP:20200930T012558Z DTSTART;TZID="US Mountain Standard Time":20201006T113000 LAST-MODIFIED:20200930T012558Z LOCATION:Online with Execs In The Know - See Details Below PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:Sourcing Strategies in the New Global Economy TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E0080000000040CD90D17B96D601000000000000000 0100000003DCB12AFF4608741A5670EA8B0F08324 X-ALT-DESC;FMTTYPE=text/html:\n\n\n

11:30 AM –\; 12:00 PM (PDT)

Sourcing Strategies in the New Global Economy

It goes without s aying that our industry will experience lasting impacts from the events of this year\, and all aspects of customer experience (CX) operations are un der the microscope to ensure short and long-term success. An organization& #8217\;s sourcing strategy is always a critical part of CX success\, but m ore so now given the global economy and new challenges created by pandemic .

Join Rick for an in-depth discussion among these CX leaders to learn how top brands are working to address the critic al topics related to their sourcing strategies in the current environment\ , including:

  • Identifying th e “\;right”\; mix of internal versus outsourced staff
  • Learning from the challenges and best practices fa ced by outsourcers and vendor management organizations
  • Understanding how outsourced partners can continue to creat e value for their clients
  • Operational an d vendor management changes needed to best support outsourced partners
  • Determining pricing models that best suppor t the ability to deliver consistent and high levels of service< /span>

This session promises to be an interactive and val uable discussion for organizations that outsource all or some of their CX operations\, as well as outsourced partners themselves.< /p>

Panel: COPC –\; Uber –\; Turo –\; GoDaddy< o:p>

Go to: < /span>https://execsintheknow.com /events/virtual-crs-2020/ to c lick on the Link to the event

 \;

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