BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:US Mountain Standard Time BEGIN:STANDARD DTSTART:16010101T000000 TZOFFSETFROM:-0700 TZOFFSETTO:-0700 END:STANDARD END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20200930T012151Z DESCRIPTION:\n11:00 AM – 11:45 AM (PDT)\n\n\nCoffee Talk: The New Rules o f Customer Service Messaging\n\nMessaging has become an even bigger and mo re critical part of our daily lives. That’s why the most innovative bran ds are finding new ways to engage with customers over messaging channels l ike Apple Business Chat\, Facebook Messenger\, SMS and more.\nBut what mak es messaging such a critical focus for brands today—especially amid the current disruption? What can it offer customers that phone calls can’t? And what are the best use cases for each channel?\nJoin us for this Coffee Talk session “The New Rules of Customer Service Messaging”\, where we ’ll discuss how messaging platforms are fueling smarter customer engagem ent and how they can help meet your customers’ expectations. Register no w to:\n* Hear how today’s top brands use messaging to improve CX\n* Lear n which messaging platforms best meet your customers’ preferences\n* Qui z experts on your biggest messaging questions and challenges\nJoin us for this interactive\, roundtable discussion as we explore how to use messagin g to your advantage and your customers’ delight\, and get all your burni ng questions answered!\nHost: Nuance\n \nREGISTER For This Session Now (session login information will be sent to qualified Corporate Brand attendees)\n \ n DTEND;TZID="US Mountain Standard Time":20201005T114500 DTSTAMP:20200930T012151Z DTSTART;TZID="US Mountain Standard Time":20201005T110000 LAST-MODIFIED:20200930T012151Z LOCATION:Online with Execs In The Know - See Details Below PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:Coffee Talk: The New Rules of Customer Service Messa ging TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E00800000000402769DE7D96D601000000000000000 0100000004A14E09A47CF204FA77EC45B055C53AA X-ALT-DESC;FMTTYPE=text/html:

11:0 0 AM –\; 11:45 AM (PDT)

Coff ee Talk: \;The New Rules of Custom er Service Messaging

Messaging has become an even bigger a nd more critical part of our daily lives. That’\;s why the most innov ative brands are finding new ways to engage with customers over messaging channels like Apple Business Chat\, Facebook Messenger\, SMS and more.

But what makes messaging such a critical focus for brands toda y—\;especially amid the current disruption? What can it offer custome rs that phone calls can’\;t? And what are the best use cases for each channel?

Join us for this Coffee Talk session “\;The New Rules of Customer Service Messaging”\;\, where we’\;ll discu ss how messaging platforms are fueling smarter customer engagement and how they can help meet your customers’\; expectations. Register now to:< o:p>

  • He ar how today’\;s top brands use messaging to improve CX
  • Learn which messaging platfo rms best meet your customers’\; preferences
  • Quiz experts on your biggest messaging q uestions and challenges

Join us for this interactive\ , roundtable discussion as we explore how to use messaging to your advanta ge and your customers’\; delight\, and get all your burning questions answered!

Host: Nua nce

 \;

REGISTER \;For This Session Now (session login information will be sent to qualified Corporate Brand atte ndees)

 \;

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