BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:US Mountain Standard Time BEGIN:STANDARD DTSTART:16010101T000000 TZOFFSETFROM:-0700 TZOFFSETTO:-0700 END:STANDARD END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20200930T012101Z DESCRIPTION:\n9:00 AM – 9:45 AM (PDT)\n\n\nCoffee Talk: Is Your Customer Experience Strategy Immune to the Next Crisis?\n\nCovid-19 has dramaticall y changed customer behavior and engagement for many companies. The global pandemic didn’t just create new issues but put a magnifying glass on man y of the pre-existing pain points and shortcomings that companies have lon g deprioritized. Many placed customer service automation via digital trans formation on the back burner\, delaying their focus on the most important area of improvement. In this roundtable we want to uncover different areas of customer service affected by Covid-19 and explore solutions that will help transform the customer experience post-pandemic.\nHost: Interactions\ nREGISTER For This Session Now (session login information will be sent to qualif ied Corporate Brand attendees)\n \n DTEND;TZID="US Mountain Standard Time":20201005T094500 DTSTAMP:20200930T012101Z DTSTART;TZID="US Mountain Standard Time":20201005T090000 LAST-MODIFIED:20200930T012101Z LOCATION:Online with Execs In The Know - See Details Below PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:Coffee Talk: Is Your Customer Experience Strategy Im mune to the Next Crisis? TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E00800000000F0668A3C7D96D601000000000000000 0100000005C122C05B1B446448E5FF593671AB3F2 X-ALT-DESC;FMTTYPE=text/html:

9:00 AM R 11\; 9:45 AM (PDT)

Coffee Talk: I s Your Customer Experience Strategy Immune to the Next Crisis?

Covid-19 has dramatically changed customer behavior and engagement for many companies. The global pandemic didn’\;t just create new issues but put a magnifying glass on many of the pre-existing pain points and shortcomings that companies have long deprioritized. Many placed customer service automation via digital transformation on the back burner\, delaying their focus on the most important area of improvement. I n this roundtable we want to uncover different areas of customer service a ffected by Covid-19 and explore solutions that will help transform the cus tomer experience post-pandemic.

Host: Interactions

REGISTER \;For This Session Now (session login infor mation will be sent to qualified Corporate Brand attendees)

 \;

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