CRS San Diego FAQs

What is Customer Response Summit (CRS)?

Customer Response Summit (CRS) is a CX leadership event built by leaders for leaders. With dynamic sessions, engaging conversations, and unmatched networking, CRS offers a unique opportunity to align technology with human intelligence — driving meaningful growth and creating lasting impact.

This isn’t just a conference — it’s where the future of CX takes shape.

Who should attend?

Corporate brand leaders driving customer experience strategy within their organizations attend CRS. Sponsoring business partners, their speakers, and their teams are welcome to attend per their sponsorship details.

When does the early bird registration rate end?

Take advantage of early bird registration rates no later than August 14, 2025, at 11:59 PM PT.

What’s included in my conference registration?

What’s included:

  • Complete access to the three-day summit, including: general session, breakout sessions, the welcome reception, and networking events.
  • Breakfast, networking break snacks, and lunch will be provided on Day 2 and 3.
  • Networking opportunities with your CX peers, speakers, and partners.

What’s not included:

  • Transportation to and from the summit
  • Hotel accommodations

How should I dress for CRS?

There’s no official dress code—but most attendees dress in business casual attire.

Where can I see the conference agenda?

The conference agenda at a glance can be found here.

Are there registration discounts available?

Registration discounts may be available for corporate brands attendees who are first time attendees, military veterans, KIA Community members (request join here complimentary), refer a friend, or send multiple attendees. To request a discount, complete the form found here.

Is there a hotel room block rate with a discounted rate for CRS?

Yes, Execs In The Know has reserved a limited number of rooms at a discounted rate for registered attendees at the InterContinental San Diego. The discounted rate ($379 per night for single/double occupancy + applicable taxes) will be available through 5:00 PM PT on August 27, 2025, or until the CRS room block is sold out.

When should I schedule my arrival and departure times?

Execs In The Know will host a charity event on Tuesday, September 16 beginning mid-day. Join us for the Early Network Nightcap event on Tuesday, September 16 at 7:30 PM. The first session, Leader’s Choice, begins on Wednesday, September 17 at 9:30 AM. The event concludes after lunch at 1 PM on Friday, September 19. Visit the Schedule at a Glance for more details.

How can I locate the receipt for my registration purchase?

Your confirmation email from [email protected] contains a link to view and print your receipt. If you no longer have your confirmation email, you can visit the registration page to look up your existing registration account and access your receipt.

How do I change/replace/cancel my hotel reservation?

Hotel reservations are made directly between the attendee and hotel. Please contact the hotel directly about name changes, arrival/departure changes, or cancelations. Refer to your individual hotel confirmation email for additional information, including the hotel’s cancelation policy.

What is the CRS event registration cancellation policy?

CRS cancellations must be submitted online via the event registration site or by email to [email protected]. Cancellations received 30 days prior to the start of CRS will be assessed a $195 administrative fee. Note, you must cancel your hotel room reservation rate directly with the hotel.

How can I become a sponsor of CRS?

Contact [email protected] for information and a list of available opportunities to sponsor CRS.

How can I select sessions to create my agenda?

You will receive a confirmation email from [email protected], which allows you to modify your registration to select sessions you’d like to attend. Those selections will appear in the event app when it goes live approximately two weeks prior to the conference.

How can I connect with attendees at CRS?

Prior to CRS, registrants will receive a link to the event app where you can connect with industry peers, manage your schedule, and more.

I have food allergies/intolerances. How can I request special food options?

If you need to request special food options, you can do so when you register. If you’ve already registered, you can adjust your food options by accessing your confirmation email from [email protected]. If you no longer have your confirmation email, you can visit the registration page to look up your existing registration account and edit your food option.

How do I request accessibility accommodations?

If you need any assistance during the conference, please contact us at [email protected] prior to the event to request an accommodation.