fbpx

8:00 AM 4:00 PM PDT

Registration

 

1:00 PM 5:00 PM PDT

Workshop

 

1:00 PM 5:00 PM PDT

Breakouts

 

5:30 PM 7:30 PM PDT

Welcome Reception

 

7:15 AM 8:15 AM PDT

Breakfast

 

8:15 AM 8:45 AM

Kickoff

 

8:45 AM 9:30 AM PDT

Keynote

Alice Sesay Pope
Senior Vice President, Global Head of Contact Centers
Visa

9:30 AM 10:15 AM PDT

Panel

 

10:15 AM – 10:45 AM PDT

Networking Break

 

10:45 AM – 12:15 PM PDT

Shop Talk

 

12:15 PM – 1:15 PM PDT

Lunch Buffet

 

1:15 PM – 2:00 PM PDT

Panel

 

2:00 PM – 2:45 PM PDT

Case Study

 

2:45 PM – 3:15 PM PDT

Networking Break

 

3:15 PM – 4:00 PM PDT

Keynote

 

6:30 PM – 9:30 PM PDT

Evening Event

 

8:00 AM 9:00 AM PDT

Breakfast

 

9:00 AM 9:30 AM PDT

Kickoff

 

9:30 AM 10:15 AM

Keynote

Michael Baker
COO, United Healthcare Provider Operations

UnitedHealth Group

10:15 AM – 11:15 AM PDT

Moments of Brilliance

 

11:15 AM 11:30 AM

Networking Break

 

11:30 AM 12:15 PM PDT

Panel

 

12:15 PM – 1:00 PM PDT

Keynote

Todd Montgomery
EVP, Customer Engagement and Support
Beachbody logo

1:00 PM – 2:00 PM PDT

Lunch Buffet

 


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