Creating Great Outcomes by Creating Engaged Agents Posted on March 18, 2021 Over the past year, there has been a significant amount of discussion within the Execs In The Know community about… read more
Virtual Executive Roundtable Wrap Up: The WFH Transformation and Its Impact on the Industry Posted on January 29, 2021 Earlier this month, Execs In The Know, in partnership with Arise, a leading provider of customer experience and business process… read more
A Contact Center Agent’s Letter to Santa Claus Posted on December 17, 2020 Dear Santa, Whew, this year has been a doozy, hasn’t it? As I reflect on 2020 and look forward to… read more
Increase Employee Retention with Digital Engagement Posted on December 16, 2020 Contact center turnover isn’t just bad for morale, it is a costly problem for any company to have. There’s the… read more
Effectively Measuring the Performance of a Remote Workforce Posted on November 13, 2020 With the rapid shift to a Work-From-Home (WFH) environment in early 2020 due to the pandemic, a common question we… read more
The Key to Staying Productive With Remote Work (hint: culture) Posted on October 5, 2020 In the early days of the COVID-19 pandemic, many employers were surprised by the productivity increases they saw from their… read more