Creating Great Outcomes by Creating Engaged Agents
Over the past year, there has been a significant amount of discussion within the Execs In The Know community about…
Virtual Executive Roundtable Wrap Up: The WFH Transformation and Its Impact on the Industry
Earlier this month, Execs In The Know, in partnership with Arise, a leading provider of customer experience and business process…
A Contact Center Agent’s Letter to Santa Claus
Dear Santa, Whew, this year has been a doozy, hasn’t it? As I reflect on 2020 and look forward to…
Increase Employee Retention with Digital Engagement
Contact center turnover isn’t just bad for morale, it is a costly problem for any company to have. There’s the…
Effectively Measuring the Performance of a Remote Workforce
With the rapid shift to a Work-From-Home (WFH) environment in early 2020 due to the pandemic, a common question we…
The Key to Staying Productive With Remote Work (hint: culture)
In the early days of the COVID-19 pandemic, many employers were surprised by the productivity increases they saw from their…