CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 2
In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online,…
How Contact Centers Can Thrive by Doing Work From Home Right
As of May 2021, there was a record-high 9 million open jobs in the U.S. Despite that fact, employers across the country…
Four Must-Haves for Building Long-Term Work-From-Home Success
On June 10, 2021, Execs In The Know hosted the Enabling Work-From-Home Briefing, an exclusive, virtual event dedicated to exploring…
Execs In The Know Hosts a Special Briefing on Enabling Work-From-Home — June 10, 2021
SCOTTSDALE, Ariz., May 26, 2021 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to…
Making Agent Mental Health a Priority: Five Agent Stressors and How to Address Them
We can all probably agree that frontline contact center agents have one of the most challenging and most important roles…
CX Leaders: You’re on the Precipice of Innovation
The onset of coronavirus required us all to become crisis management experts overnight. Now, after more than a year of…
Creating Great Outcomes by Creating Engaged Agents
Over the past year, there has been a significant amount of discussion within the Execs In The Know community about…
Virtual Executive Roundtable Wrap Up: The WFH Transformation and Its Impact on the Industry
Earlier this month, Execs In The Know, in partnership with Arise, a leading provider of customer experience and business process…
A Contact Center Agent’s Letter to Santa Claus
Dear Santa, Whew, this year has been a doozy, hasn’t it? As I reflect on 2020 and look forward to…
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