Let’s be honest. When it comes to artificial intelligence (AI), there’s been no shortage of bold claims. Headlines, boardroom conversations, vendor pitches. Everyone’s talking. But for customer experience (CX) leaders trying to move the needle, the real question isn’t what AI can do. It’s about making it work in your organization.
That’s exactly what our upcoming virtual event, Practical, Real-World Application: Rapid-Fire AI Use Cases for Customer Experience, is built around. You’ll hear directly from our expert panelists on testing, deploying, and scaling AI. They’ve worked with the world’s leading brands, and now they’re ready to share what works.
Turning Pilots into Progress
Nearly 90 percent of brands are experimenting with AI or plan to do so in the near future. However, according to recent research, more than half of all CX leaders report that their AI strategies are still falling short, particularly in terms of complex interactions and achieving real business impact.
Each expert panelist will take you inside a real-world AI use case to share what sparked the initiative, how they built momentum, where they faced resistance, and what happened on the other side.
You’ll get a rapid-fire tour of successes and stumbles across various industries and functions. From operational wins, such as agent assist, to customer-facing innovations like predictive service, this is your window into what’s delivering a return on investment (ROI).
Closing the Execution Gap
AI isn’t a magic button. But it can be a game changer if you know how to move from strategy to execution.
You’ll hear how top brands bridged the gap between idea and implementation, how they addressed budget, stakeholder buy-in, integration challenges, and scaling hurdles. These are the stories your team can learn from, adapt, and act on.
Come for inspiration. Leave with a roadmap.
Why Now
The AI conversation is now strategic. And whether you’re just starting out or scaling fast, there’s urgency to figure out where AI works and where it doesn’t.
This virtual event is timely and essential. With CX pressure mounting and the pace of innovation accelerating, the brands that will win are those that can operationalize intelligent, human-centered AI today.
Join Us on July 15 (1-2:30 PM ET)
This virtual event is exclusively for corporate brand CX leaders shaping the future of service, support, and experience.
Moderated by Execs In The Know President Chad McDaniel, it is designed for clarity, candor, and conversation. Ask your most challenging questions. Learn from your peers. Walk away with ideas you can act on.
Seats are limited. Reserve yours now.
