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press release

Execs In The Know’s Signature CX Event, Customer Response Summit, Returns October 24-26 at the Legendary Hotel del Coronado

PHOENIX, ARIZONA, US, OCTOBER 17, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce that its signature event, the Customer Response Summit (CRS), returns on October 24-26, 2022, in beautiful Coronado, California.

There’s no better place to welcome CX leaders than at the legendary and newly remodeled beachfront property Hotel del Coronado. Since 1888, this historic hotel has been acclaimed for its spectacular seaside setting and for hosting iconic guests, such as innovator Thomas Edison, worldwide cinematic idol Charlie Chaplin, pop culture icon Marilyn Monroe, and now all the CX gurus in Execs In The Know’s leadership community.

“CRS Coronado will be an action-packed journey that spans three full days of Drawing Inspiration, Witnessing Innovation, and Igniting the Imagination,” said Chad McDaniel, President of Execs In The Know and MC for the event. “From insightful and inspiring keynotes to powerful thought leadership sessions, interactive workshops, live demos with use-case discussions in the Innovations Lab, and all the exclusive networking experiences that are planned, this is sure to be an unforgettable three days.”

The keynote speakers for this event include Alice Sesay Pope, Vice President, Device, Digital & Alexa Service at Amazon; John McCahan, Vice President, Customer Care at FTD; Mike Gathright, Senior Vice President, Customer Experience at Hilton; and Alvin Stokes, Chief Customer Contact Officer at SmileDirectClub.

In addition to an amazing lineup, Execs In The Know, in collaboration with research project partner Zenarate, will be marking the event with the release of the CX Leaders Trends & Insights: 2022 Consumer Edition research report. This 76-page report contains trending data built around the experiences and perspectives of consumers. It includes content in a variety of specific topics such as Multichannel Journeys, Self-Help Solutions, and Consumer Preferences as well as an entirely new dataset examining “The Happy Consumer.” The report will be made available in print at CRS Coronado, with a digital release on the Execs In The Know CX Research webpage following the event.

If you are a CX leader looking to learn, share, and engage with your industry peers, CRS Coronado is a can’t miss opportunity. It’s more than just a conference, it’s an experience.

Those returning to Hotel del Coronado will notice some major renovations that honor The Del’s rich legacy, while delivering a contemporary look and feel. For CX leaders, it’s a valuable reminder that you must stay true to your roots while evolving fearlessly to make your brand and customer experiences legendary.

Be sure to check out CRS Coronado’s agenda page for a complete overview of what’s happening each day of the event. Registration for the event is still open and you can even sign up for email updates on sessions and future CRS events to stay informed as each event draws near.

To learn more about CRS Coronado, take a moment to visit the event page, or find out what to expect when you attend by watching a short highlight reel from EITK’s last live CRS event, CRS Clearwater.

Watch our CRS Clearwater recap video to get a taste of what to expect in Coronado! https://vimeo.com/704258544/6cc4c04144

To stay up to date on future Customer Response Summit events and all other CX thought leadership, sign up for our mailing list: https://execsintheknow.com/stayintheknow/

CRS Next Stops

March 1-3, 2023: Customer Response Summit – Austin, TX (registration opening soon)

September 20-22, 2023: Customer Response Summit – Nashville, TN


About Execs In The Know

Execs In The Know brings together customer experience (CX) leaders from across industries in an effort to advance the conversation and set a new agenda for delivering amazing experiences for consumers. As a global community of the brightest minds in CX, Execs In The Know provides opportunities to learn, share, network, and engage to innovate. Operating under the motto, “Leaders Learning From Leaders,” Execs In The Know facilitates many opportunities for community engagement, such as its bi-annual national event, Customer Response Summit; virtual CX series, CustomerCONNECT; and the private, online community, Know It All

“KIA.” There are also exclusive, laser-focused engagements like industry briefings and executive roundtables. Execs In The Know also guides and informs the industry with a rich tapestry of CX-related content that includes CX Insight magazine, industry research, webinars, blogs, and much more.

To learn more about Execs In The Know, visit: https://www.execsintheknow.com/