WINNIPEG, MANITOBA. December 15, 2014 – Leaders in the Customer Experience Management space, Execs In The Know, and Social CRM innovators, Digital Roots, have announced the release of the Customer Experience Management Benchmark Series (CXMB) – 2014 Corporate Edition Summary. The Executive Summary titled, “Supporting the Connected Consumer in a Multi-Channel Environment: A Comprehensive Survey,” gives readers a preview into the results of the full 2014 Corporate Edition of the CXMB Series, to be released in February, at Customer Response Summit Miami.
The 2014 Corporate Edition of the CXMB Series includes key analytics on customer experience, segmented by channel of care. Sections of the report include Operational and Strategic Insights, Team Composition, Fortune 500 Findings, and Connected Consumer Comparisons to name a few. Brands that participated in this year’s survey include FedEx, Deloitte, Costco Wholesale, UPS, CIBC, TXU Energy and many more.
“We are so excited to host our 11th Customer Response Summit, February 8-10, in Miami, Florida. This year’s show is going to be something really special,” said Chad McDaniel, President and CEO of Execs in the Know. “We have some amazing industry leaders from brands like Amazon and General Motors, who are going to enlighten and engage their peers, on hot industry trends and areas of focus for customer care in 2015. The release of our full 2014 Corporate Edition of the CXMB Series (which coincides with the Summit) also offers a great deal of insight on the customer experience and sparks innovative ideas for the future of the connected consumer.”
To download the summary, visit this link. To learn more and register for Customer Response Summit Miami, visit https://www.execsintheknow.com/events/crs-miami/.
To download past editions of the CXMB Series, visit https://www.execsintheknow.com/resources/.
About Execs In The Know
For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 40,000 Customer Experience Professionals. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.
To learn more about Execs In The Know, visit http://www.execsintheknow.com/. For more information on their Customer Management Recruitment Solutions, visit http://www.justcareers.com/.
About Digital Roots
Digital Roots is changing the game of customer relationship management in social media with proprietary software and a simple objective — to help brands establish roots in a digital world. Since 2009, they’ve used their passion to position brands everywhere customers communicate online, so they can build relationships and improve business results. Their dedication to innovation and excellence is reflected in everything they do, from their customized products to their end-to-end program management. Digital Roots aims to connect relevant brands with their customers and prospects… whenever, and wherever they are talking online.
As more businesses leverage social media channels for PR, marketing and customer care, the need for efficient, effective social CRM products and services is increasing. Digital Roots helps companies realize and boost the results they need and want for increasing revenue, improving retention and protecting their reputation.
For more information, visit http://digitalroots.com/.
Media Contact
Alyssa Pitura
Director of Marketing and Brand Experience
alyssa@execsintheknow.com
www.execsintheknow.com
@ExecsInTheKnow
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