AI + People = the Future of CX. Get Certified to Master Both.

Picture this: A longtime customer calls in, frustrated. Their last order didn’t arrive on time, and they’re already bracing for a scripted apology or a frustrating game of “Let me transfer you.” But instead, something different happens.

The agent they’re speaking to has an AI-powered assistant working behind the scenes—pulling up order history, analyzing past interactions, and even predicting the best resolution based on similar cases. The agent doesn’t waste time digging through systems or putting the customer on hold. Instead, they’re fully present, listening, empathizing, and solving the problem in seconds.

The result? A happy customer. A confident employee. And a brand that just turned a potential churn into long-term loyalty.

This is the reality of AI in customer experience (CX), not cold automation but technology that makes people better at what they do. The companies that win aren’t replacing human connection; they’re enhancing it. And the CX leaders who understand how to do this strategically? They’re the ones shaping the future.

Lead the Future of AI in CX 

AI is no longer a distant innovation. It’s here, embedded in the customer journey, influencing every touchpoint. But there’s a big gap between using AI and using AI well.

That’s where the Foundations in AI for CX Certification Program comes in. Held April 23-25, 2025, in Minneapolis, MN, this immersive 2.5-day program in partnership with COPC is designed for CX professionals who want to confidently integrate AI into their strategies without losing sight of the human experience.

Why Get AI-Certified?

Because knowing how to use AI isn’t enough anymore. The real advantage is knowing how to align AI with business goals, customer needs, and ethical considerations, turning technology into a tool for real business impact.

Here’s what sets this certification program apart:

  • Use AI to create experiences that feel personal, not robotic. Learn how to leverage AI without losing the human touch.
  • Shorten the gap between ideas and execution. AI can accelerate problem-solving, but only if you structure data and processes the right way.
  • Gain credentials that set you apart as a CX innovator. AI is transforming industries, and certified professionals are the ones leading the charge.
  • Understand how to align technology with business goals. AI isn’t just a CX tool; it’s a business driver. Learn how to turn insights into ROI.
  • Navigate the ethical considerations of AI-driven interactions. Customers demand transparency and trust. You’ll learn how to design AI experiences that deliver both.
  • Make smarter decisions about AI tools and vendor partnerships. AI investments are growing: know how to choose the right solutions for long-term success.

Be the Leader Who Knows What’s Next

The future of CX isn’t just about automation; it’s about augmentation. It’s about AI making people better, not replacing them. The companies that get this right will create the kind of seamless, effortless, and deeply human experiences that set them apart. And the leaders who guide this transformation? They’ll be the ones shaping what’s next.

Are you ready to be one of them? Enroll today and join the growing community of CX leaders who are driving transformation through AI.