Following on the heels of unprecedented labor shortages, many organizations are now finding themselves reducing headcounts and rolling back spending. This is not only impacting internal operations, but it’s also influencing partnerships, particularly with outsourcers. Stronger relationships, smarter strategies, and aligned objectives these things have never mattered more. So, let’s talk about them.  

Join us December 1, 2022, along with Mark Killick, Senior Vice President, Experiential Operations at Shipt, Lori Fentem, Head of CS Third Party Strategy and Operations at Ring/Amazon, and 20-30 of your peers, and a panel of outsourcing industry experts, discussing how brands canCONTINUE TO MEET AND EXCEED CUSTOMER EXPECTATIONSwhile facing budgetary headwinds.  

Don’t miss out on this engaging, best practices-focused conversation.

(End-User Corporate Brands Only)

Meet Your Hosts


Outsourcing Topic Highlights

During our time together, we’ll hear about strategies for remaining hyper-focused on experience, both for employees and customers, all without losing sight of producing a solid return on investment (ROI). Share with your peers your own winning initiatives, especially the ones resulting in the biggest ROI wins. Understand the value of forging strong partnerships with aligned strategies and goals. Don’t miss out on this engaging, 2-hour conversation followed by a peer-to-peer, corporate-only discussion the following day.  

In addition to the topics above, we will address the biggest topics trending in our community through outsourcing topics sourced directly from registered attendees in advance. 

Some other possible discussion topics of the day could include: 

  • Cost-cutting initiatives that also result in an improved experience 
  • Maximizing productivity through better agent recruiting, training, and coaching 
  • RPA and AI-powered solutions that create greater ease for agents and customers 
  • Aligning corporate strategies to outsourcing strategies 
  • Spotting opportunities for creating greater process efficiencies


    Attendees should include corporate executives who are focused on the operational strategy and execution of customer care. This includes those who are currently using or considering using Outsourcing in their CX strategy. 

    Vendor attendance to this event is limited to the participating panelists. If you’re a vendor (provider of CX services/solutions), please contact us at [email protected] to learn how to get involved.

Your Expert Panel

Along with Chad, the Panel will share their breadth and depth of insights.

Day one

December 1, 2022
11:30 AM - 1:30 PM ET

11:30 AM – 11:45 AM ET Welcome & Kickoff 
11:45 AM – 1:15 PM ET Messaging Panel & Collaboration
1:15 PM– 1:30 PM ET Wrap Up

When you register, provide your top three most pressing questions or discussion points related to Outsourcing — your input will help influence the discussion. This will be a 2-hour deep-dive conversation to help inspire you, guide innovation, and give you insights to propel your strategies and CX offerings.

Don’t miss this powerful solution-focused event full of learning and sharing.

Day Two

December 2, 2022
11:30 AM - 12:30 PM ET

CX Brand Leaders – Let’s Keep the Conversation Going

We’re sure to uncover topics during the Briefing that you are passionate about, so we’ve reserved time to dig in deeper.

As a corporate brand CX leader, after you register for the Briefing, you’ll receive an exclusive invitation to join us for a post-briefing, corporate-only discussion the following day (Friday, December 2nd, 11:30 AM – 12:30 PM ET). The goal of this session is to have a candid conversation with corporate-only attendees about key takeaways from the previous day’s knowledge share. Additionally, during Friday’s discussion, the floor will be open for you to bring forth additional questions or topics that you wish to address with your peers.

end-user corporate brands only


Learn more about each partner by clicking on their logo below.


    Sponsors include solution providers – vendors, BPOs, software companies, etc.