Following on the heels of unprecedented labor shortages, many organizations are now finding themselves reducing headcounts and rolling back spending. This is not only impacting internal operations, but it’s also influencing partnerships, particularly with outsourcers. Stronger relationships, smarter strategies, and aligned objectives — these things have never mattered more. So, let’s talk about them.
Join us December 1, 2022, along with Mark Killick, Senior Vice President, Experiential Operations at Shipt, 20-30 of your peers, and a panel of outsourcing industry experts, discussing how brands can CONTINUE TO MEET AND EXCEED CUSTOMER EXPECTATIONS while facing budgetary headwinds.
Don’t miss out on this engaging, best practices-focused conversation.
Co-Founder and President Chad McDaniel, President of Execs In The Know, is a well-known advocate for customer experience best practices. He works tirelessly to showcase the success of today’s CX Executive.
During our time together, we’ll hear about strategies for remaining hyper-focused on experience, both for employees and customers, all without losing sight of producing a solid return on investment (ROI). Share with your peers your own winning initiatives, especially the ones resulting in the biggest ROI wins. Understand the value of forging strong partnerships with aligned strategies and goals. Don’t miss out on this engaging, 2-hour conversation followed by a peer-to-peer, corporate-only discussion the following day.
In addition to the topics above, we will address the biggest topics trending in our community through outsourcing topics sourced directly from registered attendees in advance.
Some other possible discussion topics of the day could include:
Attendees should include corporate executives who are focused on the operational strategy and execution of customer care. This includes those who are currently using or considering using Outsourcing in their CX strategy.
Vendor attendance to this event is limited to the participating panelists. If you’re a vendor (provider of CX services/solutions), please contact us at firstname.lastname@example.org to learn how to get involved.
December 1, 2022
11:30 AM - 1:30 PM ET
|11:30 AM – 11:45 AM ET||Welcome & Kickoff|
|11:45 AM – 1:15 PM ET||Messaging Panel & Collaboration|
|1:15 PM– 1:30 PM ET||Wrap Up|
When you register, provide your top three most pressing questions or discussion points related to Outsourcing — your input will help influence the discussion. This will be a 2-hour deep-dive conversation to help inspire you, guide innovation, and give you insights to propel your strategies and CX offerings.
Don’t miss this powerful solution-focused event full of learning and sharing.
December 2, 2022
11:30 AM - 12:30 PM ET
We’re sure to uncover topics during the Briefing that you are passionate about, so we’ve reserved time to dig in deeper.
As a corporate brand CX leader, after you register for the Briefing, you’ll receive an exclusive invitation to join us for a post-briefing, corporate-only discussion the following day (Friday, December 2nd, 11:30 AM – 12:30 PM ET). The goal of this session is to have a candid conversation with corporate-only attendees about key takeaways from the previous day’s knowledge share. Additionally, during Friday’s discussion, the floor will be open for you to bring forth additional questions or topics that you wish to address with your peers.
Learn more about each partner by clicking on their logo below.
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands. Our customizable customer care platform uses insights and analytics to build loyalty and increase revenue for our client partners. 24-7 Intouch takes pride in developing top to bottom brand alignment on all our programs while empowering human potential through our emerging technology division, Laivly.
TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
Inspiro is the outsourcing specialist with a network of 36,000 customer champions across 51 strategic locations. We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction.
Inspiro is owned by Relia, a member of Japan’s Mitsui Group.