Virtual Executive Briefings are small, collaborative group sessions that offer an unparalleled opportunity to meet and engage with other CX executives by sharing best practices through an unfiltered discussion. It’s an opportunity to come to the table with your insights and gain perspectives and actionable takeaways to help you solve your most pressing CX challenges.
In response to the uncertain economic conditions, 80% of organizations have taken action to increase focus on ROI and financials.
Source: 2022 CX Leaders Trends & Insights Corporate Edition report
Now more than ever, brands are getting more strategic and hyper-intentional about navigating challenges and looking for ways to gain access to better technologies and operational flexibility while building a leaner, more resilient, and more efficient team.
Join us April 27, 2023, along with 20-30 of your peers, and a panel of Outsourcing industry experts, to discuss why Outsourcing is the Future of Business Success, Resilience, and Continuity.
You’ll want to be part of this engaging, 2-hour conversation followed by a peer-to-peer, corporate-only discussion the following day.
In efforts to improve program performance, more than 50% of leaders reported that they changed their Outsourcing portfolio over the past 18 months. Dissatisfaction with Performance (33%) was the most reported driver of change. Likely drivers of this dissatisfaction include failure to meet staffing targets and productivity goals.
Source: 2022 CX Outsourcing Insights: An Exploration of Current Conditions and Future Changes
Co-Founder and President Chad McDaniel, President of Execs In The Know, is a well-known advocate for customer experience best practices. He works tirelessly to showcase the success of today’s CX Executive.
As program leaders work to maximize opportunities and mitigate new challenges, planning for the unknown is a requirement. However, only 43% of leaders are Extremely Confident or Very Confident in existing Business Continuity Plans.
Source: 2022 CX Outsourcing Insights: An Exploration of Current Conditions and Future Changes
Thinking ahead about the crucial elements of your CX Outsourcing strategy, from recruitment and training to business intelligence and performance management, you’ll be better equipped to drive the CX outcomes you want in 2023 and beyond.
The end game of customer care and service is customer satisfaction, but in today’s complex environment, how you get there may not be as clear-cut and straightforward as it seems.
During this Briefing, learn from others and share your winning strategies with your peers, especially those that helped you achieve the best possible outcomes.
In addition to the topics above, we will be addressing key trending shortcomings and opportunities currently facing our community. These topics will come directly from registered attendees in advance.
Some other possible discussion topics of the day could include:
Attendees should include corporate executives who are focused on the operational strategy and execution of customer care. This includes those who are currently using or considering using Outsourcing in their CX strategy. Vendor attendance at this event is limited to the participating panelists.
If you’re a vendor (provider of CX services/solutions), please contact us at info@execsintheknow.com to learn how to get involved.
April 27, 2023
11:30 AM - 1:30 PM ET
11:30 AM – 11:45 AM ET | Welcome & Kickoff | |
11:45 AM – 1:15 PM ET | Outsourcing Discussion & Collaboration | |
1:15 PM– 1:30 PM ET | Wrap Up |
When you register, provide your top three most pressing questions or discussion points related to Outsourcing — your input will help influence the discussion. This will be a 2-hour deep-dive conversation to help inspire you, guide innovation, and give you insights to propel your strategies and CX offerings.
Don’t miss this powerful solution-focused event full of learning and sharing.
April 28, 2023
11:30 AM - 12:30 PM ET
We’re sure to uncover topics during the Briefing that you are passionate about, so we’ve reserved time to dig in deeper.
As a corporate brand CX leader, after you register for the Briefing, you’ll receive an exclusive invitation to join us for a post-briefing, corporate-only discussion the following day (Friday, April 28th, 11:30 AM – 12:30 PM ET).
The goal of this session is to have a candid conversation with corporate-only attendees about key takeaways from the previous day’s knowledge share. Additionally, during Friday’s discussion, the floor will be open for you to bring forth additional questions or topics that you wish to address with your peers.
Learn more about each partner by clicking on their logo below.
Simplr® offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer across all digital channels. Offering a combination of a uniquely talented, flexible, and scalable staffing pool, AI-based technology, and actionable intelligence, Simplr allows companies to immediately expand their customer service capacity and engage customers with speed, empathy, and precision. With Simplr’s NOW CX solution, premium brands are eradicating customer neglect, turning browsers into buyers, and turning customers into fans. Simplr is funded by Asurion, which continues to support its growth.
Learn more: simplr.ai
TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
Learn more: telusinternational.com
Sponsors include solution providers – vendors, BPOs, software companies, etc.