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OUTSOURCING BRIEFING

EFFECTIVELY BUILDING & MANAGING AN
OUTSOURCED WORKFORCE FOR CX EXCELLENCE
December 9, 2021
register now

11:30 AM – 1:30 PM ET

Followed by a Corporate Peer Discussion on December 10th

An Execs In The Know Virtual Event

  

OVERVIEW

Customer experience (CX) continues to evolve rapidly, bringing significant change in how to recruit, where to recruit, retention, and training. Shifts in domestic – and even global – labor force markets suggest tightening of budgets, higher competition for things like pay, benefits, and signing bonuses, and higher attrition as workers chase pay to cope with increasing inflation. This environment poses serious challenges for brands that seek quality and consistency in their frontline workforce, while coping with the challenges of hiring, training, and managing a remote and outsourced workforce.

Join us December 9, 2021, along with Joy Park, Vice President of Business Partner Strategy and Support at Comcast, 20-30 of your peers, and a panel of outsourcing industry experts, to discuss how to
Effectively Build and Manage an Outsourced Workforce for CX Excellence in today’s rapidly evolving labor market.

Don’t miss out on this powerful discussion.

Register now
(End-User Corporate Brands Only)

Meet The Hosts

Joy and Chad will lead the discussion to cover the topics at hand.


OUTSOURCING TOPICS

Looking to optimize your outsourcing strategy within your organization? Join us alongside our panel of outsourcing experts and your leadership peers for 2 hours of can’t-miss learning, sharing, networking, and engagement to drive innovation in CX. We will address the biggest topics trending in our community through outsourcing topics sourced directly from registered attendees in advance.

Some possible discussion topics of the day could include:

  • Next-Generation Agents’ Skillset
  • Effectively Shifting to a Higher Mix of WFH Within Your Strategy
  • Tackling New Labor Market Realities
  • Understanding Geolocation Quality, Cost, and Culture Dynamics
  • And much more

outsourcing

  • WHO SHOULD ATTEND

    Attendees should include corporate executives who are focused on the operational strategy and execution of customer care. This includes those who are currently using or considering using Outsourcing in their CX strategy.

    Vendor attendance to this event is limited to the participating panelists. If you’re a vendor (provider of CX services/solutions), please contact us at info@execsintheknow.com to learn how to get involved.


THE AGENDA
Day one

December 9, 2021
11:30 AM - 1:30 PM ET

11:30 AM – 11:45 AM ET Welcome & Kickoff 
11:45 AM – 1:15 PM ET Outsourcing Panel & Collaboration
1:15 PM– 1:30 PM ET Wrap Up

When you register, provide your top three most pressing challenges and/or opportunities for discussion and your input will help influence the discussion. This will be a 2-hour deep-dive conversation to help inspire you, guide innovation, and give you insights to propel your strategies.

Don’t miss this powerful solution-focused event full of learning and sharing.

day two

December 10, 2021
11:30 AM - 12:30 PM ET

CX Brand Leaders – Let’s Keep the Conversation Going

We’re sure to uncover topics during the Briefing that you are passionate about, so we’ve reserved time to dig in deeper.

As a corporate brand CX leader, after you register for the Briefing, you’ll receive an exclusive invitation to join us for a post-briefing, corporate-only discussion the following day. The goal of this session is to have a candid conversation with corporate-only attendees about key takeaways from the previous day’s knowledge share. Additionally, during Friday’s discussion, the floor will be open for you to bring forth additional questions or topics that you wish to address with your peers.

register
end-user corporate brands only

PARTICIPATING PARTNERS

24-7 Intouch arenaCX logo concentrix logo
  • INTERESTED IN BEING A SPONSOR?

    Sponsors include solution providers – vendors, BPOs, software companies, etc.