Mary Flynn

SVP, Global Program Strategy

As Senior Vice President of Program Strategy, Mary is responsible for overseeing key executive-level relationships with our partners and assisting the global operations leadership with its overall program strategy to drive performance excellence across the business. With 25 years of operational experience in Europe, Mary brings a strong client perspective to the team and has a keen understanding of how thriving and high performing partnerships drive great performance. She holds a BA in Applied Languages and an MBA from Dublin City University. In March 2021, she completed a year-long executive leadership program at Stanford University Graduate Business School. An Irish native, Mary is based in Amsterdam.

Alan Pendleton

CEO and Co-founder

Alan is a global operations executive with 25 years of experience leading supply chain, logistics and customer support functions. Before co-founding ArenaCX, Alan was Vice President of Member Experience and Supply Chain at Republic Wireless where he architected, designed and implemented the marketplace solution that later became ArenaCX. Under his leadership, Republic Wireless dropped its total support costs nearly 30% while improving every customer support KPI. Alan brings strategic planning and execution experience from companies like Avaya and Sony Ericsson, and now leads product, operations and sales for ArenaCX. Alan earned a Masters of Business Administration from Duke University’s Fuqua School of Business.

Kristen Conner

Global Vice President, Sales and Customer Experience Management

Kristen has dominated the BPO industry for the past 20 years. She is a confident, articulate sales executive with expertise leading digitization, technology modernization, high-value sales strategy and CX innovation across many different industries. Kristen routinely challenges her clients, offering transformation and ingenuity instead of the status quo. She is commonly known to be an inspiring, adaptive, goal-achieving female leader who invests in professional relationships.

Kristen has a sound understanding of international finance; she is responsible for the profitability, forecasting, reporting and understanding of strategic indicators for global clients. She acts as a thought leader, providing guidance and an active role in corporate strategy creation and execution. She can naturally bring cross functional teams together to execute key elements of the strategic vision.

Martin Lehtio

Chief Operating Officer

Martin Lehtio serves as iQor’s Chief Operating Officer (COO), including iQor’s domestic, nearshore, and offshore customer interaction sites. A 30+ year industry veteran, Martin leads a global team that works hand-in-hand with some of the world’s largest brands to deliver strategic thinking, operational expertise, digital technology innovation, talent management, and organizational effectiveness. Before joining iQor, Martin served as EVP & COO for IRT/CCT Group, an iQor strategic acquisition where he led client and technology delivery in addition to operations for some of iQor’s largest customers today.
Before that, he was also the CEO of Reserve Holding Corporation, a product marketing, sales, and support company. Martin holds a bachelor’s degree in Business Management from Barry University.

Kory Laszewski

VP Customer Experience Innovation

Kory Laszewski currently serves as Vice President, Customer Experience (CX) Innovation at TELUS International where he is responsible for the development and growth of a global client base consisting of some of the world’s most disruptive brands. As a veteran of the Business Process Outsourcing industry, Kory has dedicated more than 25 years of his career supporting virtually every aspect of customer experience innovation from design, to build, to deliver. Over the years, he has helped clients realize CX efficiencies when it comes to expanding their global CX operations, adding automation and digital technologies into their CX portfolios, and most recently, ensuring that work-from-home CX programs are delivered to the highest standards.