Messaging for customer care is on the rise, especially as consumer preference continues to shift from voice-based to text-based interactions. Messaging, within the context of customer care, includes SMS/Text and mobile apps, as well as a variety of purpose-built platforms like Facebook Messenger, WeChat, WhatsApp, or Apple Messages for Business, as well as private/direct messaging in social media platforms like Twitter or Pinterest.
Join us Thursday, August 4, 2022, along with 20-30 of your peers, and a panel of topic experts to discuss USING MESSAGING TO EXPAND AND ENHANCE YOUR BRAND’S DIGITAL CX.
Don’t miss out on this engaging, best practices-focused conversation.
Co-Founder and President Chad McDaniel, President of Execs In The Know, is a well-known advocate for customer experience best practices. He works tirelessly to showcase the success of today’s CX Executive.
For brands keen to meet their customers where they are, as well as create a comprehensive, inclusive, and personalized digital experience, this 2-hour discussion will uncover why Messaging is such a natural fit for today’s contact center. Asynchronous, 2-way text-based communication provides a unique brand of on-demand convenience for both customers and agents, which is why it’s at the top of the list for so many top brands, especially those looking to further digitize their channel strategy.
Some possible discussion topics of the day could include:
Attendees should include corporate executives who are focused on the operational strategy and execution of customer care. This includes those who are currently using or considering using Messaging or other emerging digital solutions as a part of their CX strategy.
Vendor attendance to this event is limited to the participating panelists. If you’re a vendor (provider of CX services/solutions), please contact us at info@execsintheknow.com to learn how to get involved.
August 4, 2022
11:30 AM - 1:30 PM ET
11:30 AM – 11:45 AM ET | Welcome & Kickoff | |
11:45 AM – 1:15 PM ET | Messaging Panel & Collaboration | |
1:15 PM– 1:30 PM ET | Wrap Up |
When you register, provide your top three most pressing questions or discussion points related to Messaging — your input will help influence the discussion. This will be a 2-hour deep-dive conversation to help inspire you, guide innovation, and give you insights to propel your strategies and CX offerings.
Don’t miss this powerful solution-focused event full of learning and sharing.
August 5, 2022
11:30 AM - 12:30 PM ET
We’re sure to uncover topics during the Briefing that you are passionate about, so we’ve reserved time to dig in deeper.
As a corporate brand CX leader, after you register for the Briefing, you’ll receive an exclusive invitation to join us for a post-briefing, corporate-only discussion the following day (Friday, August 5th, 11:30 AM – 12:30 PM ET). The goal of this session is to have a candid conversation with corporate-only attendees about key takeaways from the previous day’s knowledge share. Additionally, during Friday’s discussion, the floor will be open for you to bring forth additional questions or topics that you wish to address with your peers.
Learn more about each partner by clicking on their logo below.
Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.
Visit www.concentrix.com
Sponsors include solution providers – vendors, BPOs, software companies, etc.