Speakers
Maureen Barnett
Vice President, Global Fan ExperienceFanaticsKimberly Dorsett
Executive Vice President, Head of Truist Care CentersTruistDawn Spring
Senior Vice President, Global Member SupportPelotonTravis Brown
Senior Director, Campus TeamsCCVNicole Anderson
Senior Director, Global Member SupportPelotonTim Barker
Director, Business Operations (Customer Support)TripadvisorMichelle Buckley
Managing Director, Customer CareSouthwest AirlinesNatalie Crosby
Senior Vice President, Member ExperienceSeattle Credit UnionKelley Cutforth
Vice President, Customer ServiceCheggTerri DeMent
Director, Consumer EngagementNestlé PurinaDanielle Doremus
Senior Director, ClassPass Business Operations and CXClassPassJoe Driscoll
Director, Enterprise OperationsState Farm Insurance CompaniesThomas Harden
Senior Director of Customer CareBlack TuxMike Jones
Senior Director - Customer Solutions/Shared ServicesThe Home DepotJoe Mazur
Director of Consumer Care, Michelin North AmericaMichelinMark McKercher
Vice President, Customer SupportSovosTrista Miller
Managing Director, Global Service RecoveryAmerican AirlinesKudzi Mugara
Head of Retail Lending Operations & ServicingTD BankLisa Oswald
Senior Vice President, Customer ServiceTravelzooJohn V. Parente
Director, Contact CenterStanley SteemerJessica Patel
Senior Director, Customer ExperienceBelkAndrew Pine
Head of Consumer Affairs and Customer Relationship CenterJaguar Land Rover North America, LLCDave Pitsch
Vice President, Guest ServicesArc’teryxTodd Stanley
Former Chief Operating OfficerAchieveAlvin Stokes
Vice President, Global Reservation and Service Operations Guest ServicesPrincess CruisesGlen Tillman
Senior Director Product MarketingRingCentralJason Unger
Senior Director of SupportabilityMicrosoftRoberto Walker
Senior Director of Call Center OperationsMorgan & MorganAmy Bouthilet
Vice President of Global TalentAlta ResourcesMatt Bruno
Chief Revenue OfficerLaivlyCrystal Collier
Executive ConsultantPTPNuri Gocay
Director, Contact Center Platform ArchitectureZendeskSam Krut
Co-Founder and CROFlipJohn Kusak
Senior Vice President, Client ServicesibexAdam Levin
CEO and FounderReddyShawn Li
Vice President of Demand & PartnershipsFlipKim McMiller
Senior Vice President, Global Client ServicesIntouchCXCraig Nile
Vice President of Strategic SalesCrestaPayal Patel
Head of Solution Engineering North AmericaFreshworksChris Reese
Vice President of Customer SuccessCrestaScott Sahadi
Co-Founder and CEOharpin AIMackenzie Smith
Vice President & Head of Partnerships and Business OperationsASAPPOlivia Teich
Chief Product OfficerAssembledJeff Tropeano
Executive Vice President, Global Technology ConsultingCOPCAlex Tzeng
Senior Director of Enterprise SalesGladlyVijay Verma
Vice President ProductMosaicxChance Whittley
Principal AI Consultant PTP
More speakers will be announced soon! Check back regularly for new announcements.
TELUS Digital
ibex delivers innovative BPO, smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain customers. ibex leverages its diverse global team and industry-leading technology, including its AI-powered ibex Wave iX solutions suite, to drive superior CX for top brands across retail, e-commerce, healthcare, fintech, utilities and logistics.
Trista Miller
