CX Leadership Events

 

We bring customer experience thought leaders together through

Customer Response Summits, Briefings, Webinars, Executive Roundtables, and Community.

Featured Event

CX LEADERSHIP EVENT • SEPT. 17-19 • SAN DIEGO, CA
Customer Response Summit

Customer Response Summit (CRS) is where CX leaders from the world’s leading brands come together to ignite ideas, exchange hard-earned insights, challenge the status quo, and collaborate on the future of customer experience.

This is where the real conversations happen, the ones that spark game-changing strategies and push the industry forward.

Come discover why attendees are saying if they could “attend only one conference a year it will always be CRS.”

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upcoming Events

USE CASE EVENT • JULY 15 • A VIRTUAL EVENT
Practical, Real-World Application: Rapid-Fire AI Use Cases for Customer Experience

Everyone’s talking about AI. It’s everywhere. But how many are actually using it and getting it right? This virtual event is designed for CX leaders who are ready to cut through the noise and get to what really matters: real-world AI use cases, showcasing the brands who’ve done the work, taken the risks, and are now seeing meaningful outcomes. From operational wins to customer experience breakthroughs, you’ll hear it all—unfiltered and focused on what works.

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AN EXECUTIVE DINNER SERIESMULTI-CITY TOUR
The Leadership Table, An Executive Dinner Series

The Leadership Table is an exclusive dining experience for forward-thinking Brand Vice Presidents and Directors of CX. More than just sharing a meal, this is your chance to connect with like-minded peers, gain actionable insights, and explore strategies to stay ahead — all in an intimate, relaxed setting.

UPCOMING CITIES

  • New York, NY
  • Chicago, IL
  • Denver, CO
  • San Francisco, CA
  • Atlanta, GA
  • And More

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BRIEFING • AUGUST 7 • DALLAS-FORT WORTH, TX
The Future of Outsourcing: Evolving Models for Cost, Quality, and Customer Loyalty

In today’s world, every customer interaction counts — and your outsourcing strategy should do more than support operations; it should elevate the entire customer experience (CX). Success means balancing cost, quality, and loyalty at every step.

Join senior CX leaders at this exclusive, in-person Outsourcing Briefing, designed for those ready to rethink partnerships, performance, and the connection between contracting, culture, and communications.

You’ll hear real-world use cases, challenge outdated assumptions, and leave with actionable frameworks for evaluating partners, managing costs, and driving quality — all while staying true to what matters most: your brand, your frontline, and your customers.

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NETWORKING & KNOWLEDGE SHARING • VARIOUS DATES

Virtual Executive Roundtables

These intimate forums for senior CX leaders offer a collaborative space to discuss challenges, share successes, and explore the latest trends in customer experience. Join a select group of peers and experts for candid discussions and actionable insights.

MAY 15
Empowering Frontline Leaders: A Modern Approach to Elevate CX at Scale

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CX LEADER LIVE & ON-DEMAND LEARNING
CX Leaders Webinars

CX Leader Webinars offer live and on-demand learning on a variety of CX topics. From use cases to industry challenges, our webinars provide expert insights and practical solutions. Stay informed on the latest trends in customer experience.

VIEW ALL WEBINARS   JOIN THE MAILING LIST