Where Leadership Meets Luxury: The Ritz-Carlton Amelia Island

Every great experience starts with the right setting.

This February, Customer Response Summit (CRS) Amelia Island will take place at The Ritz-Carlton, a luxury coastal resort nestled along 13 miles of pristine beach on Florida’s Atlantic Coast.

The CX leadership conference venue and location are designed to inspire connection, reflection, and collaboration. It’s the kind of setting that sparks meaningful dialogue and creates the perfect atmosphere for leaders to think boldly, share openly, and lead with purpose.

Because where we meet matters. It shapes how we connect, what we imagine, and the kind of impact we create when we return home.

The CRS Experience

What makes this CX leadership conference different is simple: it’s the caliber of people in the room.

Join 200+ senior CX leaders from the world’s top brands for three days of meaningful conversations, actionable insights, and genuine connections. From mainstage keynotes to peer-led breakout discussions, CRS is intentionally designed for leaders who are shaping the future of customer experience, those who show up with candor, curiosity, and a commitment to driving real impact.

Between thought-provoking sessions and intimate discussions with the world’s leading CX brands, you’ll have time to recharge by the ocean, network with purpose, and leave with strategies that will elevate your leadership and your organization’s customer experience. 

This year’s mainstage and breakout sessions will explore what’s next for CX, leadership, and innovation. Featured topics include:

• Leadership & Governance
• AI & Predictive CX
• Inclusive, Ethical, and Accessible CX
• Humanizing the Customer Experience
• The Evolving Workforce Skillset
• Customer Trust, Ethics, and Risk
• Rightsizing the Agent Desktop
• Doing More with Less (Lean CX Models)
• And more

Every conversation is designed to help you think bigger, connect deeper, and set the standard for a new era of care.

“CRS is the only conference I go to because the others are so big and just so overwhelming. If you truly want to meet with professionals on a one-to-one basis and get some of the leading indicators in the industry, plus build those networking relationships, this is the conference to go to.”

— Dawn Spring, Senior Vice President, Global Member Support, Peloton

New to CRS? We’d love to welcome you. First-time attendees receive 50% off conference registration.

Conference Venue: The Ritz-Carlton

Set against the Atlantic, The Ritz-Carlton offers a refined environment designed for focus, connection, and meaningful conversation. The resort’s design and layout make it easy to move seamlessly between the conference and downtime: meeting spaces with ocean views, quiet corners for one-on-one discussions, and common areas that naturally encourage interaction. Every detail, from the service to the setting, supports an atmosphere where leaders can step away from the noise, think clearly, and engage deeply with peers.

On-Site Activities at The Ritz-Carlton

Beyond the conference sessions, The Ritz-Carlton, Amelia Island offers a wealth of experiences designed to rejuvenate and inspire.

• Beachfront Relaxation: Step out of the conference and onto 13 miles of pristine coastline. Whether you’re taking a morning walk before the sessions begin or catching the sunset after a full agenda, the beachfront setting offers a restorative escape steps from the resort.
• Golf by the Ocean: Golf enthusiasts will find one of North Florida’s most scenic and challenging courses at the 18-hole championship course, designed by PGA Tour veteran Mark McCumber.
• Spa & Wellness: Recharge at the resort’s award-winning spa, featuring treatments inspired by the sea.
• Tennis & Pickleball: Whether you’re a seasoned player or new to the game, stay active with tennis and pickleball at the resort’s professional-grade courts.
• Recreation: Daily activities include nature walks, shell hunts, and creative workshops. Adventurous guests can surf, kayak, or paddleboard along the coast.
• Shopping: Discover The Shops at The Ritz-Carlton, featuring an exquisite collection of world-class designers and hand-curated items. It’s a haven for those who appreciate craftsmanship, style, and the joy of finding something extraordinary.

Every moment here feels intentional, a balance of luxury and leisure designed to elevate your CRS experience.

The Allure of Amelia Island

There’s something timeless about Amelia Island, a place where the rhythm slows and inspiration comes easy. Frequently named one of Travel + Leisure’s top island getaways in the U.S., Amelia Island offers a rare blend of natural beauty and coastal sophistication.

It’s an island that invites both curiosity and calm, and is the perfect backdrop for reflection and connection.

• Explore Fort Clinch State Park: Tour a 19th-century Civil War fort, hike forested trails, and spot wildlife in the marshes. 
• Birdwatch & Wildlife Tours: Visit Egans Creek Greenway, tidal creeks, and marshes for herons, egrets, ospreys, dolphins, and more. 
• Discover Historic Downtown Fernandina Beach: Stroll Victorian streets with boutique shops, galleries, and local eateries. 
• Visit Amelia Island Lighthouse & Museum: Climb Florida’s oldest lighthouse and explore the Amelia Island Museum of History to learn about Native American heritage, colonial times, and maritime history. 

Here, inspiration doesn’t just come from the stage; it’s found in every conversation, every view, every moment.

The conversations that shape CX start here — February 25–27, 2026, in Amelia Island, Florida.