Human Care is foundational to Humana’s enterprise strategy. It is what Humana does and provides to make the healthcare experience easier, more personalized, and more caring. To deliver on Human Care, we’ve transformed our technology, processes, analytics, and culture to reshape our end-to-end customer experience. Our service operations are bringing to life these end-to-end experiences that deliver simpler care and better health every day to our members and providers. In fact, our team was at the frontline of the COVID-19 crisis ensuring our members received the Human Care they deserved. As the world changed overnight, our foundational technology work over the past 18 months created pathways for more immediate solutions and robust predictability capabilities. This was instrumental in delivering help to members in need of food, medical access, and transportation. We turned the crisis into an opportunity that has led to healthcare innovations and community wellness.
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Speaker Bio
Vicki Perryman
SVP of Consumer & Provider Services and Solutions - HumanaVicki Perryman has been with Humana since November 2017 as the Senior Vice President of Consumer & Provider Services and Solutions. This global operations organization is focused on enabling Humana’s members to utilize their benefits and access providers for the care they need.
Vicki has a strong background of progressive financial and operations leadership experience. Prior to joining Humana, she served as Chief Operating Officer, Vice President of eBay Marketplace’s Global Customer Experience, where she transformed and optimized global operations for eBay’s customers. Vicki has also served in operations leadership roles at First Data, Cardinal Health and Wells Fargo. She also spent nine years in financial planning and analytics leadership positions at JPMorgan Chase and Citicorp.
Vicki received her BA in accounting from Michigan State University, her MBA from Northern Illinois University, and she was a part of an Executive Leadership Program through The University of North Carolina Kenan-Flagler School of Business. Vicki and her husband Mike enjoy traveling and new adventures, and spend most holidays scuba diving. They have two children who are off on adventures of their own – one in No. Carolina, the other in So. Korea.
