Behind every breakthrough in customer experience is a story. A story of leaders wrestling with real challenges, asking bold questions, and leaning on trusted voices to light the way. The Execs In The Know Expert Network was born from this very human need for connection and clarity among CX professionals who don’t just talk about transformation; they live it every day.
Imagine a place where seasoned CX leaders, each an expert in their own right, come together, not as competitors, but as collaborators. A place where answers aren’t found in a manual, but in shared experience, hard-won insight, and thoughtful guidance. This is the heartbeat of the Expert Network: a living, breathing ecosystem of knowledge designed to support and inspire the next bold move in customer experience.
What Is the Expert Network?
The Execs In The Know Expert Network is a dynamic directory housed within our Know It All (KIA) online community, designed to connect CX leaders with experts who can provide timely, relevant guidance. These Experts serve as trusted advisors who support and guide community members by sharing their knowledge, answering pressing questions, and contributing to meaningful conversations around CX challenges and opportunities.
How Experts Contribute
As part of the network, each Expert is featured on the KIA platform with a personalized profile that highlights their background, key areas of expertise, and professional presence. This visibility allows members across the community to identify and connect with the right expert when complex questions arise.
Experts engage with the community primarily by invitation, ensuring that interactions are purposeful and directly relevant. They may be called upon to address specific queries, provide insight into emerging trends, or help resolve unanswered questions that are critical to the community’s needs.
Beyond direct Q&A, Experts play an important role behind the scenes. They collaborate with our research and content teams to refine surveys, review reports, and offer expert feedback on articles, whitepapers, and other thought leadership content. This collaborative input helps shape the research agenda and ensures that the resources we provide reflect real-world challenges and innovations.
Ready to Elevate Your CX Influence?
If you’re a seasoned CX professional interested in gaining access to our Expert Network, we invite you to learn more and request to join the KIA community.
Mark McKercher
